Job summary
An exciting opportunity has arisen for a highly motivated and proactive individual to join the team in Litherland walk in centre.
Core duties will include assisting with staff workload planning, rota planning, managing absence, mentoring staff, identifying training needs including supervision and PACE processes, as well as various clinical meeting and diary support, across multiple sites. Working in close proximity with the team leader and operational manager.
Main duties of the job
To provide leadership management, supervision, and development of an effective flexible administrative team.
In addition the post holder will have an important role in assisting the team leader as a focal point for communication for all staff within the team. The post holder will contribute to the development and management of the administrative and clerical support service provided by Litherland walk in centre.
The post holder will establish, maintain and develop professional working relationships, will work under their own initiative and will have discretion to manage their own workload, whilst remaining aware of the need to manage and delegate tasks appropriate to their team.
To provide an efficient and effective administration function service and support to the multidisciplinary clinical teams.
The post holder will demonstrate an attitude which respects and values both service users and their colleagues alike.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
MANAGERIAL AND LEADERSHIP :
Directly manage and supervise on a day to day basis members of the Administrative Teams to include Personal Development Plans/individual Performance Reviews and provision of advice and support as appropriate.
Responsibility for ensuring the provision of effective and efficient administrative support to a multi-disciplinary team including the organisation of staff ensuring adequate staff absence cover across the service .
Responsibility for providing regular formal supervision for each member of the Administrative Team providing leadership, promoting a learning culture for colleagues and other agencies
Responsibility for the provision of a range of minute taking, administrative and clerical support through staff in the Administrative Team
To co-ordinate/participate in the recruitment process as necessary, including job advert, short listing and interviewing prospective candidates as a member of the interview panel, and liaising with HR with regards to progress.
Support with the completion of E-Roster for the Admin Teams, ensuring documentation is accurate and completed within designated timescales.
Responsibility for the recording of staff absence in accordance with Empactis system policies and processing of the sickness absence policy. In addition, undertaking return to work reviews of the Administrative Staff.
Monitor quality standards in the administrative team in respect of departmental communications including manual/computer data, file archiving etc.
GENERAL :
To work on own initiative with minimal supervision. Prioritising workload, initiating action and resolving and referring problems as necessary and working to meet deadlines.
Responsibility for quality checking of Data Quality information and input/extract data providing reports/statistics as required.
Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required and that complex and sensitive information is communicated with empathy and reassurance.
Person Specification
Qualifications
Essential
1. RSA 2/3 or equivalent
2. NVQ 3 or equivalent
3. Computer literate
Knowledge/ Experience
Essential
4. Demonstrable experience of working within multi-agency team
5. Experience of working with confidential information
6. Experience of note taking at meetings
7. Demonstrable knowledge of secretarial and office administration services
Values
Essential
8. Continuous Improvement
9. Accountability
10. Respectfulness
11. Enthusiasm
12. Support
13. High professional standards
14. Responsive to service users
15. Engaging leadership style
16. Strong customer service belief
17. Transparency and honesty
18. Discreet
19. Change oriented
Skills
Essential
20. Excellent communication, organisational and interpersonal skills
21. Excellent keyboard skills
22. Ability to be flexible, work on own initiative and as part of a team
23. Demonstrated capability for problem solving, decisionmaking,sound judgement and assertiveness.
24. Ability to respond to competing deadlines and manage individual targets.
25. Ability to work individually and to work as a team player.
26. Conscientious and reliable
27. Ability to deal with frequent interruptions.
28. Ability to deal effectively with telephone enquiries
29. Attention to detail and a responsible attitude towards quality and accuracy.
30. Highly motivated, innovative and enthusiastic, with the ability to motivate others.
31. Ability to reactive positively to changing requirements.
32. Professional manner