The purpose of the role is to improve consistency, service, and process efficiencies so that our Operations Teams and principally the ORMs, have a team to provide support, guidance, and checking that our ways of working support good service and the business. The post holder will report to the Senior Customer Transformation Manager.
1. Assist Portfolio Managers in the development of ORMs; providing support, training, information, and knowledge to enable them to successfully deliver the daily operational tasks of Centre Management.
2. Accountable for Internal Audits, record issues, and produce action plans.
3. Provide support and guidance to ORM/PM in closing out remedials.
4. Monitor progress and provide monthly reports to the Senior Customer Transformation Manager.
5. Investigate Incidents and Accidents, support ORMs and PMs in identifying remedial actions.
6. Produce Action Plans and monitor to ensure remedials are completed.
7. Assist with the operational management of sites within geographical area with new starters.
8. Contribute towards service strategies such as premises development, LIFT initiatives, improved facilities, and capacity to extend service delivery hours in the community.
9. Work closely with the ORM, CHP Property, and Business Information team to increase utilization of space and marketing of bookable space.
10. Support the ORMs and Property Teams during any emergency/major incident.
11. Report assurance issues in a timely manner.
12. Escalate any property-related issues to Portfolio Managers/Senior Portfolio Manager for discussion at contract review meetings.
Community Health Partnerships (CHP) is wholly owned by the Secretary of State for Health and Social Care and a key member of the NHS Family. Set up in 2001, we work to improve community-based health and wellbeing services by providing and managing high-quality NHS estate. Through our LIFT (Local Improvement Finance Trust) programme, 350 local health care buildings were designed, built, and funded and are currently operated, with CHP acting as Head Tenant in most. We have a head office in Manchester and regional offices in Birmingham and London and support a hybrid working model wherever possible in line with the needs of the business. We value diversity and pride ourselves on having a strong track record of delivering value to the NHS and our dedicated employees are at the heart of our success. We offer a rewarding environment to our employees and believe in nurturing a high-performance culture where everyone can achieve their personal best.
Our benefits package includes 25 days holiday per year, a generous pension scheme, Employee Assistance Programme, Healthshield, and more.
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