About us Loungers is a substantial and growing operator in the UK hospitality sector, operating over 200 sites in England and Wales across three distinct but complementary brands, Lounges, Cosy Club, and Brightside. Founded in 2002 by three friends who wanted to create a neighbourhood caf-bar that they would want to go to, the Group is now the only growing all-day operator of scale in the UK and has consistently outperformed the wider UK hospitality sector over the past three years. Despite being the fastest growing caf/restaurant group in the Country, Loungers has retained its entrepreneurial spirit and quirky 'Loungey' local community atmosphere. Main purpose of the role Reporting to the Head of Estates, you will be responsible for managing a range of ongoing issues affecting the estate to ensure timely and effective resolution and maintaining records and reports relating to our estate and ongoing issues across the estate. Key responsibilities Engage with landlords and their representatives and other third parties to ensure that issues that arise are resolved in a timely manner via e-mail, telephone and letter as appropriate. Engage with operations and maintenance teams to ensure that issues that arise are resolved in a timely manner via e-mail, telephone and letter as appropriate. Maintain and distribute progress reports on ongoing estates issues. Maintain electronic filing system of estate documentation. Maintain MS Access database of properties, contacts, landlord and other property data to ensure accurate data is held in relation to the estate. Filtering of data to provide information for reporting to wider business. Skills & Experience required: Confident IT skills in relation to use of MS Office programs. Working knowledge of MS Access database software Previous experience in managing wide and varied case load. Good written communication skills Confident telephone skills and used to dealing with conflict situations. Good organisational skills to manage and prioritise a workload with varying degrees of urgency. Professional services office experience with variety of work types such as administration, case work and reporting. Solutions based mindset. What's in it for you? Fun office in the centre of Bristol A culture that appreciates ideas and celebrates individuality Founder-led business - we might have 245 sites, but we still maintain entrepreneurial spirit through everything we do 50% off food at all Lounges, Cosy Clubs and Brightsides 10% bonus Pension contribution 24/7 mental health support Amazing events including LoungeFest - our annual company festival - Christmas parties and more We want to work with nice people so if you want to work hard, have fun and be part of the Loungers ride, we'd love to have you.