About The Role
If you’re great with people, enjoy helping others and are passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.
Join us and you’ll be part of a customer-focused community, receiving first-class training and exceptional career development opportunities, within a culture truly driven by care.
We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor)
Location: The James Cook University Hospital
Full-Time: 37.5 Hours per Week
Salary: £23,310 per annum - plus the opportunity to take advantage of a range of exclusive Rewards and Benefits
In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers' requirements are also met or exceeded. Every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.
In return for your fantastic people skills and commitment, we offer a unique set of rewards and benefits:
* Annual Leave: 27 days Annual Leave allowance plus Bank Holidays and the option to buy an extra 3 days annual leave each year!
* Employee Discount Schemes: Access to exclusive benefits such as the Blue Light Card, which provides members with access to over 15,000 discounts online and on the high street, and Beat, a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel, and more.
* Star of the Month: Our star of the month award initiative recognises colleagues who go the extra mile, winning £100 worth of shopping vouchers.
Please note: This role will require travel locally to other Trusts to support on-site and ad hoc recruitment events, so access to your own vehicle is preferred or the flexibility and ability to travel to other sites as required.
About The Candidate
The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers' requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising proactive tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.
We are looking for candidates with:
* Ability to establish strong working relationships and prioritise tasks.
* Customer service experience in an environment where delighting the customer is the core focus.
* Administration experience.
* Ability to deal with high volume internal and external customer enquiries and conflicting priorities.
* Advanced ability to connect and communicate effectively in writing, face to face, and over the telephone with a wide range of customers.
* Proactive approach to relationships and troubleshooting.
* Ability to manage time and workload effectively.
* Prioritising conflicting workloads.
About Us
In return for your commitment, we will offer you some fantastic benefits:
* Generous annual leave allowance: 27 days per year, plus bank holidays.
* A commitment to talent management & development.
* Star of the Month: Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers.
* Pension: We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme.
* Life Assurance.
* Group Income Protection.
* Wellbeing Programme.
* Employee Assistance Programme.
* Employee Engagement & discounts platform.
About Us:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium, and long-term needs. Uniquely, we are owned by the Department of Health and Social Care, and we therefore reinvest any surplus we make directly back into the NHS.
We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.
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