Assistant Health and Fitness Manager : Fitness
Salary: A GBP 30,000+
Location Dartford
Main Duties
The delivery of excellent services at all times to ensure customer satisfaction and maximize membership retention. To provide day:to:day management and assist in the overall management of the health and fitness facilities. The Assistant Manager will deputize in the absence of the Fitness Manager with the smooth functioning of all aspects of the health and fitness facilities. Ensure health and safety policies and procedures are followed; all whilst promoting the highest levels of customer service and staff engagement.
Responsibilities:
* Assume the responsibilities of the Health and Fitness Manager in their absence and take on a Duty Manager role when on shift, which will include supporting other departments within the club.
* Complete daily checks when on shift as per the normal operating procedures and ensure the team completes these to a high standard.
* Monitor equipment and facilities daily, record cleanliness, report damage or faults, and take appropriate action to rectify issues.
* Review staffing requirements with the Health and Fitness Manager to promptly hire fitness instructors/lifeguards and cleaning staff.
* Support the Health and Fitness Manager in leading and developing high:performing teams through effective training, people management, development, and retention.
* Assist in ensuring all contracts, licenses, and documentation required for safe and effective operation are in place and adhered to consistently.
* Support the studio coordinator, swimming coordinator, lifeguards, and cleaning team in day:to:day operations.
* Monitor the pool, conduct plant room checks, test water quality, and perform regular checks of the pool, spa area, and changing facilities.
* Develop instructor and personal training standards, ensuring adherence to the highest level.
* Develop new ideas to promote member motivation and retention.
* Track and communicate fitness industry trends to the team and members.
* Address customer service issues or complaints professionally and take further action where required.
* Conduct individual and group inductions/classes for members.
* Administer first aid, assist in pool rescues, and apply resuscitation as necessary.
* Demonstrate commitment to continuous personal and professional development.
* Comply with organizational policies, procedures, and health and safety guidelines, including Normal Operating Procedures and Emergency Action Plan.
* Undertake any further duties requested by management.
For more details contact or call David on