Customer Service Manager
Construction Equipment / Plant
RM20 1WJ - Office Location
Starting salary £35,000 per annum
Mon-Fri Day Shifts
50/50 Hybrid/Office, Matched Pension, Life Assurance, Car Allowance
Are you a motivated individual with experience managing a customer service team? If the answer is yes please read on..
We are looking for a Customer Service Manager in the South East to join a growing aftersales and service team for a market leader in construction equipment. Due to nationwide growth, the company is expanding their team. This is a full-time permanent position responsible for the management of the customer service team and is commutable from the RM20 postcode.
The Role - Customer Service Manager:
Lead and manage a team of seven across three locations (both in person and remotely)
Oversee ERP & CRM systems, ensuring efficiency and proper use.
Monitor order processing from receipt to dispatch
Drive customer portal adoption and enhance online order processes
Coordinate with warehouse & logistics teams for smooth operations
Analyse and manage pricing & discount structures
Handle customer queries, complaints, and escalations
Plan and execute seasonal promotions and campaigns
Manage team performance, development, and remote workers
Work with internal departments to improve customer satisfaction
Ensure the health, safety, and well-being of the team
Key Candidate Requirements - Customer Service Manager:
5 years of experience in a Customer Service Management / Supervisor position
Experience using Microsoft Dynamics CRM or similar CRM system
Experienced in leading and motivating a team of 5 or more
Must hold a UK driving licence and access to your own vehicle
Excellent communication & organisational skills.
Prepared to Travel – Within the UK and potentially Europe when required
Willingness to work in a demanding & customer-focused environment
Ability to build & maintain employee and customer relationships.
Good Microsoft Office Skills – Excel, Word, PowerPoint, Outlook, Workday.
Knowledge of SAP/AS400 Platforms (desirable)
The Package - Customer Service Manager:
£35,000-£40,000 per annum
50/50 office-based and hybrid
Monday - Friday Day Shifts 37.5 hours
33 days holiday (including annual leave)
Up to 8% matched pension
Company laptop and phone provided
Car Allowance
Life Assurance
Interested? To apply for this Customer Service Manager position, here are your two options:
This is the job for me! When can I start?" - Call now and let’s talk through your experience. Ask for Emma Gimore (phone number removed) between 7.30am - 4.30pm.
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