Reception Managers in our luxurious hotel ensure the service provided by the reception team is consistently outstanding and exceeds guests' expectations throughout their stay.
* Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards.
* Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
* Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
* Implement sales, marketing and rates policies as defined by the Revenue Manager.
* Deal with any guest concerns promptly, attentively and efficiently.
* Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
* Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
* Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
Strong leadership and motivational abilities.
* Exceptional attention to detail and drive to maintain high standards.
* Strong communication, interpersonal and organisational skills.
* Proven experience in managing, coaching and developing teams.
* Approachable and positive manner with a "can do" attitude.
* Ability to use initiative in challenging situations and under pressure.
* A smart and professional appearance.
* Proven track record in a similar position within a 5-star hotel.
* Good working knowledge of Opera PMS and Microsoft Office.
* Excellent standard of English, both written and spoken.
Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
Competitive salary
Holiday - 28 days holiday, enhanced after 5 years of service. But there's more...
* Free meals on duty.
* Complimentary on-site parking is available whilst on duty.
* Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
* Discounted employee friends & family rates at Arora Hotels.
* Food and beverage discounts.
* Christmas gifts and employee parties.
* Introduce a friend scheme.
* Cycle 2 work scheme.
* UK attraction discounts @ Merlin Entertainments.
* Taste card.
* Life assurance scheme.
* Wage stream.
* Employee assistance programme.
* Arora star employee recognition.
* Long service recognition award.