Our Visitor Experience team are at the heart of our organisation, welcoming visitors across all areas, keeping everyone safe and delivering on sales goals. You ll be leading our team members and volunteers across all our front facing spaces. Working on the floor, you will provide support across our bars, retail, hospitality and front of house areas delivering fantastic service and achieving commercial targets. As a member of the evacuation response team, you will be key in the investigation and management of incidents as well as ensuring compliance with licensing, food safety and health and safety legislation. You ll be a professional and positive presence in our front facing spaces, welcoming and guests, exceeded expectations and resolving concerns. This role will involve working in all Visitor Experience areas including bars, auditorium, catering and events as and when required, in line with business needs. Weekend and evening work will be required. Recognising under-representation in our workforce of Black, Asian and ethnically diverse people, and those with disabilities, we particularly welcome applicants from those backgrounds, identities and experiences. Please download the job description below for more details.