Our leading Engineering client in the Newry area require an Aftersales Advisor to join their busy team. JOB TITLE: Aftersales Advisor LOCATION: Newry SALARY: £25000-£28000 Main Purpose of Role: Working in the aftersales department you will provide a responsive, efficient and cost effective service to customers, which exceeds their expectations. Key Duties & Responsibilities Respond promptly to customer enquiries relating to service, repairs and spare parts Ensure effective communication regarding price quotes, lead times etc Enter parts and warranty sales orders onto the computerised sales order processing system in a accurate and timely manner Work cross-departmentally to solve solutions to common problems for customers and dealers Process orders through to despatch and invoicing to include booking transport Issue job instructions to field engineers and follow through to ensure work is completed. Facilitate customer payment for non-credit customers Coordinate the manufacture of replacement parts for older version products with the Production Team, and liaise with customer on lead times, despatch, and delivery times. Build and maintain strong, long-lasting customer relationships Conduct customer satisfaction surveys and gather feedback to improve services Address and resolve customer complaints and issues promptly and effectively. Essential Criteria Prior experience of a computerised Sales Order Processing System Strong collaboration skills, with the ability to work well within a team environment. IT Skills proficient in the use of Microsoft Office applications Excellent organisational abilities, with a keen eye for detail and the ability to manage multiple tasks simultaneously. Strong verbal and written communication skills, with the ability to explain technical information clearly. A passion for delivering excellent customer service, with empathy and patience in handling customer concerns. Desirable Criteria Similar role in Customer service or Aftersales Knowledge of CRM platforms is an advantage Benefits: Pension Fund Parking Paid Holidays