About the role
Waitrose & Partners prides itself on being different. Our intention is to combine the convenience of a supermarket with the expertise and service of a specialist food shop. Add this to our unswerving dedication to our customers and the highest respect for our suppliers (the provenance and traceability of our food is vital) and, of course, the environment and you can start to see we’re a bit more than ‘just’ a supermarket.
We have an exciting opportunity to join Waitrose as an Online Category Manager in our Fresh team, reporting into the Online Trading Lead.
We know flexible working is important to you, and it is important to us too. The Partnership has adopted a hybrid working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business.
Salary: £53,000 - £85,000
Contract type: Permanent
Interviews: w/c 3rd Feb
In this role you will lead and develop your team of Online Merchandisers across multiple Category Proposition Groups (Category Buying teams), Specialist Shops, and influence stakeholders to deliver the commercial performance of your area via the optimisation of on-site customer journeys for maximum financial return and improved customer satisfaction. You will be a commercially astute and digitally aware individual who owns sales and profit performance for your area, always putting the customer first and exploiting opportunities.
You will build collaborative relationships with stakeholders across the Customer & Commercial teams to ensure end-to-end online customer journeys are considered in plans. You’ll empower your team to provide recommendations using site data & analysis and external benchmarks to inform assortments, trade planning, campaigns/events or propositions for your area. You will work closely with the wider Online Trading team, Category Proposition Groups (CPGs), Customer and Digital teams, and suppliers.
Essential skills you’ll need:
* Online commercial experience - understands how to influence conversion, traffic and AOV through multiple digital and trading functions
* Highly numerate and strong data-analysis orientation. Comfortable with interpreting complex data from multiple sources (including GA4, Content Square, Tableau & Dunnhumby) to provide a compelling narrative and clear recommendations
* Strong commercial acumen
* Influencing skills
* Ability to build strong Stakeholder relationships
* Line management and people development
Thanks for your patience in the meantime and for showing an interest in joining JLP.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
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