Firmdale
Hotels is a collection of award-winning boutique hotels known for their unique,
stylish interiors and exceptional service. Located in prime areas of London and
New York, our hotels are celebrated for their design, comfort, and warm
hospitality. We are committed to creating memorable experiences for our guests
and providing a supportive and enriching environment for our team members.
We are
seeking a passionate and experienced Restaurant Manager to lead our bustling
team at Covent Garden Hotel. As a Restaurant Manager, you will play a crucial
role in ensuring the seamless operation of our food and beverage outlets,
delivering unparalleled service and exceeding guest expectations.
Responsibilities:
* Direct the floor management of all Food &
Beverage departments, ensuring smooth and efficient service.
* Conduct daily team briefings, providing
updates on specials and essential information.
* Proactively engage with guests to ensure their
satisfaction through regular check-backs.
* Deliver engaging training sessions to enhance
service standards and product knowledge.
* Collaborate with the Head Chef on menu
development and refinement.
* Work closely with the Bar Manager to curate
wine and cocktail lists that complement our offerings.
* Mentor and develop departmental managers to
foster their growth and success.
* Supervise the operations of the events
department, ensuring seamless execution.
* Manage labour schedules and rosters
efficiently to optimise productivity.
* Implement and supervise food safety and health
& safety protocols.
* Prepare forecasts, analyse performance, and
manage budgets for Food & Beverage departments.
* Develop and execute a promotional calendar to
drive Food & Beverage sales.
* Utilise social media channels to enhance Food
& Beverage sales opportunities.
* Monitor sales performance and uphold standards
of upselling.
* Set monthly departmental objectives and
benchmark progress.
* Oversee cash handling procedures and manage
complaint resolution effectively.
What you Need:
* Proven
track record as a Restaurant Manager or Assistant Restaurant Manager in a
luxury hotel or fine dining establishment.
* A keen
eye for detail and a commitment to maintaining exceptional standards.
* Strong
leadership and motivational skills to inspire and develop your team.
* Excellent
communication skills and the ability to present yourself professionally.
* The drive
to get things right the first time and handle challenges effectively.
* Previous
experience with Micros is a plus.
What
We Offer:
* Competitive salary plus service charge to be discussed at venue.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an
international, award winning group of 11 luxury hotels and 10 bars and
restaurants in London and New York. World renowned for their unique interiors
and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have
been recognised by the hospitality and travel industries for the great
work our teams have achieved. To name a few of our recent awards and accolades:
* Times Best Places to
Work 2024
* The Kings Award for
Enterprise 2024 for outstanding contribution to International Trade
* Manager
of the Year – Helle Jensen – Cateys 2024
* Hotel
Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
* Food
& Beverage Manager of the Year - Pedro Paulo - Hotel Cateys
2024
* Ham Yard Hotel - two AA
Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well
as an AA Breakfast Award
* Dorset Square Hotel –
One AA Rosette for Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel -
Travel & Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby
Street and Warren Street - Michelin keys
* The Soho Hotel and Ham
Yard - Conde Nast Traveller 2023 Top Hotels in London.
* Number Sixteen - Best
Boutique Hotels in London, The Times, 2024.
You can see a full list of our
awards and accolades here:
If you are
passionate about hospitality and delivering exceptional guest experiences, we
would love to hear from you. Join Firmdale Hotels and be part of something
extraordinary.
In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.