To provide administrative support to the Pathology Secretarial Team at Stockport NHS Foundation Trust.
This post will be based within the Pathology Secretarial Team and flexibility to work in all sections of the department will be expected on completion of training.
Undertake the apprenticeship within agreed timescales.
Main duties of the job
* Under supervision performing general clerical duties including opening and sorting mail, filing, photocopying, laminating, binding documents, sorting stationery.
* Under supervision to deal with telephone calls with people at all levels and email enquiries forwarding them and following up to ensure they have been dealt with as required.
* Developed to provide general audio typing using Winscribe, Webex recordings and Advantis.
* Developed to provide administrative support across the department.
* Encouraged to participate in team working, ensuring workloads across the department are prioritised and up to date, this includes all office duties.
Job responsibilities
* Undertake general clerical duties including opening and sorting mail, filing, photocopying, laminating, binding documents, sorting stationery.
* Dealing with telephone calls with people at all levels and email enquiries forwarding them and following up to ensure they have been dealt with as required. Sort and distribute incoming post to the relevant teams.
* Developing secretarial skills such as audio typing from dictation or recordings of meetings.
* Undertake any training required for the role.
* Any other duties commensurate with the role.
Person Specification
Education and qualifications
* GCSE English and Maths or equivalent (grade 4, C, or above) (E) or Functional Skills Level 2.
* ECDL/CLAIT Qualification or working towards.
Knowledge
* General knowledge of office procedures.
* Knowledge of what constitutes excellent Customer Service.
* Knowledge of administrative practice / secretarial procedures.
* Knowledge of NHS environment.
Experience
* Work independently and as part of a team.
* Administrative / secretarial / office experience.
* Customer Service experience.
* Familiarity with hospital Patient Administration System (PAS) or other computer systems.
* Experience of working directly with medical staff and other NHS Allied Health Professionals.
Skills and Abilities
* Good Keyboard and IT Skills.
* Enthusiastic, confident in approach to change.
* The ability to be calm and reliable under pressure.
* Willingness to adopt a methodical and systematic approach to work with a keen eye for detail, with the ability and willingness to multitask.
* Good standard of verbal and written communication skills.
* General understanding of absolute confidentiality.
* Ability to plan and prioritise workload.
Work related Circumstances
* Reliable and positive attitude and approach to work.
* Occupational Health Clearance.
* Understanding of Manual Handling techniques.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Pathology Dept, Stepping Hill Hospital, Poplar Grove.
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