Due to exciting growth plans for 2025, our highly successful client near Cosham is recruiting for a Claims Team Leader to join them on a permanent basis.
In this diverse and fast-paced role you will be responsible for overseeing the day-to-day operations of the claims and customer services team. You will lead, mentor, and motivate the team to ensure the smooth and efficient processing of claims, and the delivery of a first-class customer experience. You will also play a key role in streamlining processes and improving overall team performance.
The ideal candidate will have:
* Strong experience in team management; training, coaching, and performance management.
* Experience within pet insurance; or travel, motor, or personal accident claims or similar consumer products would be preferred but not essential.
* A strong understanding of dealing with complex claims and acting as escalation point.
* Positive, diligent, and determined mindset with a drive to develop a focused and professional team culture.
* Experience within a high-volume, results-focused customer service environment.
* Experience operating within a regulated industry.
What you'll be doing:
Lead and manage the claims and customer services team, providing guidance, support, and training to ensure optimal performance.
Oversee the claims handling process, ensuring timely and accurate assessment and resolution of claims.
Monitor team performance and implement strategies to improve efficiency a...