Location: Hybrid (1 day/week in Manchester office)
Type: Full Time (37.5 hours/week, Monday to Friday)
Purpose: Support the Manager in Back-Up Care programme development, project management, and stakeholder engagement. Assist with policy development, sales support, and new programme initiatives.
Responsibilities:
* Support strategic programme initiatives and project management.
* Manage key deliverables, metrics, and issue resolution.
* Conduct programme/client analysis and recommend improvements.
* Act as a subject matter expert for the Back-Up Care programme.
* Provide expertise to internal stakeholders.
* Support programme collateral and maintain policy integrity.
* Manage a small team of Support Executives.
* Operationalise new care types/products and support special projects.
* Update stakeholders and report on key metrics.
* Maintain relationships with US counterparts.
* Strong analytical skills and attention to detail.
* Experience in driving improvements and working independently.
* Excellent communication and customer service skills.
* Stakeholder management and Microsoft Office proficiency.
* Experience with BI tools (e.g., Qlik), childcare/eldercare industry, employee benefits market, and CRM systems.
Personal Attributes:
* Organised, good communicator, influential, and inspirational.
Company Commitment: Bright Horizons is committed to inclusivity and welcomes applicants from all backgrounds. Reasonable adjustments will be considered. Enhanced DBS required for all roles.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Education, Project Management, and Analyst
Industries
Higher Education and Education
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