Job summary We are currently offering a great opportunity to recruit a hard working, friendly, motivated and enthusiastic person who is able to work using their own initiative to join our dedicated professional team as a Medical Receptionist. Applicants must have excellent communication skills with good IT skills and be able to work under pressure as you will become a member of our Reception team offering an essential service to our 18,000 patients. In return, we are offering a very competitive salary. This role will involve you meeting and greeting patients, answering telephone queries and booking appointments. We are able to offer a full time opportunity opportunity for you to become a member of our fantastic team Main duties of the job To provide a high standard of clerical service to our patients and other outside agencies. Answering Telephone calls Meeting and greeting patients Prescription Requests Booking appointments via telephone and using our online platform Managing surgery emails - actioning them and distributing them. Actioning tasks from within our teams About us We are a very friendly, 3 site surgery near to Stockport town centre. Patient and staff wellbeing is the forefront of our Practice ethos. Ensuring patients receive the best care we can give. We have an exceptionally dedicated, committed mixed team of clinicians and clerical staff who work exceptionally well together in a supportive environment. We are a training practice who have a strong interest in any new technological processes and thrive to be the forefront of new innovations. If you feel you want to be part of this team and can bring all the requirements above, then please apply for this position Date posted 27 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A3052-25-0001 Job locations 1-3 Avondale Road Edgeley Stockport SK3 9NX 5 Lowfield Road Stockport Cheshire SK2 6RW 257 Dialstone Lane Stockport Cheshire SK2 7NA Job description Job responsibilities JOB TITLE: RECEPTIONIST REPORTS TO: Senior/Lead Receptionist HOURS: Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Reception duties Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries and explain practice procedures. Respond to all queries and requests for assistance from patients and other visitors. Ensure that patients who need urgent appointments are seen on the same day. Monitor the flow of patients into the consulting rooms. Keep patients informed at all times if any doctor/nurse etc is running late. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action repeat prescription requests (manual, email and computerised) and ensure that they are ready for collection by the patient within the stated time. Check the prescription box and email for repeat requests. Advice patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Ensure reception and waiting areas are kept neat and tidy. Opening and sorting internal and external mail. Appointment system Ensure familiarity with the appointment system. Book appointments Monitor effectiveness of the appointment system and ensure that action is taken to resolve any problems by liaising with the Reception Supervisor. Computer Ensure that all new patients are registered onto the computer system promptly and accurately Ensure that all temporary residents, emergency and immediately necessary patients are entered onto the computer. Telephone System Ensure the system is operational at the beginning of each day and switched to the messaging service at the end of each working day. Receive and make calls as required. Divert calls to secretaries as appropriate Consulting rooms Ensure that all consulting rooms are prepared in readiness for each consulting session, checking full range of forms and requirements and restocking as required. Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure. Photocopying / printing / scanning Photocopy documents etc that are required by the surgery Print forms etc from the word processor Participate in scanning as required Start and end of day procedures Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated Any other duties You will be called upon to cover your colleagues in reception at times of sickness and holidays. The above list of duties is not exhaustive and may be subject to change as deemed necessary. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate. Hours of duty Normal hours of duty are as stated in your contract. These hours may be reviewed from time to time by mutual agreement Holidays Yours holiday entitlement is 25 days pro rata per year, excluding Bank Holidays Before booking any holidays your leave should be requested and confirmed with the Deputy Practice Manager. Job description Job responsibilities JOB TITLE: RECEPTIONIST REPORTS TO: Senior/Lead Receptionist HOURS: Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Reception duties Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries and explain practice procedures. Respond to all queries and requests for assistance from patients and other visitors. Ensure that patients who need urgent appointments are seen on the same day. Monitor the flow of patients into the consulting rooms. Keep patients informed at all times if any doctor/nurse etc is running late. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action repeat prescription requests (manual, email and computerised) and ensure that they are ready for collection by the patient within the stated time. Check the prescription box and email for repeat requests. Advice patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Ensure reception and waiting areas are kept neat and tidy. Opening and sorting internal and external mail. Appointment system Ensure familiarity with the appointment system. Book appointments Monitor effectiveness of the appointment system and ensure that action is taken to resolve any problems by liaising with the Reception Supervisor. Computer Ensure that all new patients are registered onto the computer system promptly and accurately Ensure that all temporary residents, emergency and immediately necessary patients are entered onto the computer. Telephone System Ensure the system is operational at the beginning of each day and switched to the messaging service at the end of each working day. Receive and make calls as required. Divert calls to secretaries as appropriate Consulting rooms Ensure that all consulting rooms are prepared in readiness for each consulting session, checking full range of forms and requirements and restocking as required. Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure. Photocopying / printing / scanning Photocopy documents etc that are required by the surgery Print forms etc from the word processor Participate in scanning as required Start and end of day procedures Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated Any other duties You will be called upon to cover your colleagues in reception at times of sickness and holidays. The above list of duties is not exhaustive and may be subject to change as deemed necessary. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate. Hours of duty Normal hours of duty are as stated in your contract. These hours may be reviewed from time to time by mutual agreement Holidays Yours holiday entitlement is 25 days pro rata per year, excluding Bank Holidays Before booking any holidays your leave should be requested and confirmed with the Deputy Practice Manager. Person Specification Qualifications Essential GCSE-Grade C or above in Maths and English Experience Essential Experience of working in a customer focused role Good IT skills Desirable Experience of working in a GP practice Experience of working with EMIS Web Person Specification Qualifications Essential GCSE-Grade C or above in Maths and English Experience Essential Experience of working in a customer focused role Good IT skills Desirable Experience of working in a GP practice Experience of working with EMIS Web Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Stockport Medical Group Address 1-3 Avondale Road Edgeley Stockport SK3 9NX Employer's website https://www.stockportmedicalgroup.nhs.uk/ (Opens in a new tab)