Role: Contact Centre Operations Manager
Salary: Up to £55,000 DOE + bonus + benefits
Contract: Permanent, Full-Time
Location: West Midlands 100% office based Mon-Fri
This is an exciting opportunity for an experienced Contact Centre Operations Manager to join our client on a permanent basis. Ideally you will be from a background of understand vulnerable customers. Leading a contact centre team of up to 200FTE
Are you passionate about developing your team?
Can you achieve fantastic results through great customer experience?
About the Contact Centre Operations Manager Role:
1. You will manage the day-to-day delivery of performance of your department, the department engagement results and ensuring your team put the customer first in everything they do.
2. Coaching and supporting your team to drive sales performance through behaviours and great conversations will the role - we need someone who is willing to roll up their sleeves and champion best practice, therefore a background and sound understanding of coaching and developing others through known coaching development models is necessary.
3. Lead the culture, pace, and tone of the environment; coaching and mentoring future leaders as opposed to managing people via tasks, targets, and processes
4. Driving change, presenting solutions, and optimising departmen...