Salary: £25,000
We are seeking a skilled Customer Service Representative to join our team at Diligenta in Peterborough. As a Complaint Handler, you will be responsible for ensuring every customer feels relieved or satisfied after their call.
You will enjoy flexible working hours with no evening or weekend shifts, located at Lynch Wood with free on-site parking and excellent transport links. Our company culture values compassion and ambition, offering opportunities for career development.
About the Role:
* Key Responsibilities: Investigate issues, use sound judgement to provide effective resolutions, and communicate complex matters simply.
* Required Skills: Strong customer service experience, listening and communication skills, and good PC skills.
Benefits:
* 31 days holiday (including bank holidays)
* An annual discretionary bonus scheme
* A contributory company pension scheme
* Excellent employee wellbeing and assistance support programmes
* A range of employee discounts
* Personal and career development opportunities
About Us:
Diligenta is dedicated to providing exceptional customer service to customers on behalf of well-known brands. We deliver innovative solutions, value diversity, and strive for inclusivity. As an equal-opportunity employer, we welcome applications from individuals who share our commitment to making a positive difference.