We have an amazing opportunity for a 1st Line Support Engineer, to join an award-winning organisation, voted one of the UK’s top 25 IT companies to work for in the UK and also a Microsoft Solutions Partner. Our client is looking for an experienced 1st Line Support Engineer, ideally with experience of working for a Managed Service Provider, to join their expanding service desk team.
Responsibilities:
* Resolving 1st line technical issues on a busy service desk
* Delivering high standard of customer care
* Escalating problems where appropriate
Essential Experience:
* MS Server 2008 – 2016
* Exchange/Active Directory Management/0365
* Windows 7, 8, 10
* Apple OS and Apple Mac Support
* MS Office Suite
* Backup Technologies
* Laptop/Desktop and thin client support
Exams towards certifications relevant for this role will be full paid for by the client. This role offers a fantastic benefits package and hybrid working (3 days in the office/2 days remotely)