Main area: Community Care Coordination (Single Point of Access)
Grade Band: 6
Contract: Permanent - To cover a 24 hour service (combination of day and night shifts)
* Full time
* Part time
37.5 hours per week (combination of day and night shifts)
Job ref: 225-Div3-6856977
Employer: The Royal Wolverhampton NHS Trust
Employer type: NHS
Site: Technology Centre, University of Wolverhampton Science Park
Town: Wolverhampton
Salary: £37,338 - £44,962 per annum pro rata
Salary period: Yearly
Closing: 16/02/2025 23:59
Care Coordination Triage Nurse
Band 6
Job overview
Are you looking to work in a dynamic, flexible and forward-thinking team – ready to adapt and accommodate every eventuality to meet patients' needs safely in the community? If so, Care Coordination is the team for you.
We have multiple workstreams which ensure variety in our work and opportunity for professional development – our drive and determination to meet the needs of our patients meant that we were HSJ award finalists in September 2022.
Main duties of the job
Working remotely, our team triage information from colleagues and members of the public in the Wolverhampton locality to ensure that we refer and signpost people to the most appropriate service to meet their needs. In summary, our Care Coordination work streams include:
1. Triage over the telephone or via video consultation to support people with an acute need to avoid admission. We work closely with our Urgent Community Response Team and West Midlands Ambulance Service to achieve safe community care for acutely unwell Wolverhampton residents.
2. Triage over the telephone or via video consultation for patients with long-term conditions requiring ongoing health and/or therapy support while residing in their own homes.
3. Offer a see and treat face-to-face triage service for patients who have an unmet need and would be routinely referred to a District Nurse or Therapist, but would benefit from an assessment visit on the day of referral.
In addition to the above, as a Junior Sister/Charge Nurse within the Care Coordination, you will be required to provide managerial leadership support to the team, support staff in their development and lead with service innovation. Experience and confidence in utilising computers and web-based applications is essential.
Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Detailed job description and main responsibilities
Please see attached Job Description/Person Specification for full details of role and main responsibilities.
Person specification
Driving Licence
* Driving Licence/Car
Qualifications
* NMC PIN
* Appropriate post-registration course for care setting such as Health Assessment Module
Experience/Skills
* Use of databases, standard keyboard skills and knowledge of a number of IT packages such as Word, PAS, e-rostering etc.
* Evidence of working within Community Nursing
* Rapid Response/Emergency Care Triage
Flexible Working - As a major employer in the Black Country and West Birmingham region, we are committed to supporting all employees to achieve a healthy work-life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.
Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc), you will be required to provide proof as part of the pre-employment process. By submitting your application, you are giving the Trust permission to check the qualification certificates provided back to the source provider.
Sponsorship - Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. As of 1 January 2021, free movement ended and the UK introduced a points-based immigration system.
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Alternatively, please contact Senior Sister Rebecca Steel on 07824 483259 or via email on [emailprotected].
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