Job Title: Customer Service Process Lead (Automotive)
Location: Whitley, Coventry
Rate: £34.81ph via an Umbrella Company (Inside IR35) or £26.42ph PAYE
Employment Type: Contract (35 Weeks)
Hours: Standard 40 Hours Per Week
Reference: J39872
Job Description:
The Programme has been given approval to develop a new, purpose-built warehouse campus near Tamworth. This will give the Global Parts Supply Chain the physical capacity to support the long-term profitable growth of the Parts & Accessories business and deliver significant cost reductions over time.
The new facility will fully transform our client's Global Aftermarket Supply Chain Operations through a journey that will future-proof our Business and IT, supporting future growth and delivering customer satisfaction. We are now looking for a Customer Service Lead who holds subject matter expertise in Customer Service Processes, with a broader appreciation of project management principles to join our team.
The candidate will focus predominantly on the SAP ECC (ERP Central Component) system & RPOS (Retailers Parts Ordering System) portal, responsible for implementing and deploying the new customer services processes that will support and integrate with our client's operations.
The role focuses heavily on embedding and transitioning of the new solution to our client and 3PLs Business Teams.
Skills Required:
* Customer Service knowledge in the Automotive Industry.
* Supply Chain knowledge in the Aftermarket Automotive Industry.
* Strong analytical skills to execute root cause analysis on complex data.
* Identify how one issue can impact another and implement required interventions.
* Ability to effectively present complex data and issues to a varied audience, including Senior Stakeholders.
* Act as translator between IT & Business as required.
Experience Required:
* Manage own priorities, work independently, and take initiative while maintaining transparency.
* Strong working knowledge of Customer Services Operations and key supply chain & logistics areas.
* Adaptable to a rapidly evolving environment while displaying positivity, agility, and resilience.
* Well organized and process-oriented with great attention to detail.
* Strong communication and influencing skills.
* Accountability for self and others.
* Consistently demonstrates Customer First Principles.
* Confident communicator with an outgoing nature.
* Strong working knowledge of Automotive Aftermarket Customer Service processes.
* Knowledge of our client's wider aftermarket parts business and functions.
* Knowledge of SAP (ECC).
Experience Preferred:
* Previous experience of system implementations and rollouts.
* Previous experience of Retailers and Customer Migration into a new external portal.
* Strong presenting and training skills.
* Experience of supervising/managing others.
* Strong IT Desktop skills including Microsoft Project, Excel, Word, PowerPoint plus collaborative tools (Microsoft Office, WRIKE, JIRA, Confluence).
* Experience of working in a Project-based team.
Additional Information:
This role is INSIDE IR35.
Do not miss out on your chance of interview – APPLY NOW!
Our Clients are unable to provide sponsorship for Tier 2 General Visas; therefore, only candidates eligible to work in the UK need apply!
Caresoft Global Limited operates as an Employment Business and Employment Agency. We are an independent, highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries.
No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race, or disability, and we welcome all applications.
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