Communicate with people in a form and manner consistent with their level of understanding, culture, background and preferred ways of communicating. Communicate relevant information to patients and their families in a manner that is consistent with and meets their individual needs. Develop and maintain communication with people about complex matters or difficult situations. Communicate effectively and professionally with colleagues in a manner that is consistent with relevant legislation, policies and procedures. Communicate appropriately with members of the multi disciplinary team in relation to the care of individual women. Keep accurate and complete records of all activities and communication consistent with legislation, policies and procedures. Anticipate barriers to effective communication and take action to improve. Always maintain confidentiality as required by legislation and trust policy. Break bad news in an appropriate and empathetic manner. Actively try to resolve issues and complaints at local level, or ensure clear and concise advice is given to people on the complaints procedures in place (PALS, names and addresses of the senior team etc) For further details please see the attached JD & PS