Administrator - Collections Salary: £24,000 an admin bonus of up to £600 per month (typically £150-£200) Location: Tamworth, Staffordshire Hours: Monday-Thursday 9:00 AM - 5:30 PM (1-hour lunch), Friday 9:00 AM - 5:00 PM (30-minute lunch) Holidays: 20 days annual leave plus Christmas shutdown, birthday off, option to buy holiday Benefits: Pension contributions, health and wellbeing programmes, regular social activities, free on-site parking, snacks, tea, and coffee Key Responsibilities Process and collect direct debits Manage incoming and outgoing post for the Collections team Handle various administrative tasks, including defaults, terminations, call-in loans, and insurance refunds Ensure compliance with GDPR, FCA regulations (CONC), and Consumer Duty requirements Maintain intranet content and assist with manual letter runs Support the Collections Manager with reports and ad hoc administrative duties What We’re Looking For Experience in administration, preferably within collections or finance Strong telephone manner and communication skills Ability to work under pressure and meet deadlines Excellent time management and attention to detail A team player who thrives in a fast-paced environment Job Ref: EN784 Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.