Harmony Projects is fast becoming one of the biggest homecare providers in the UK. We have built a fantastic reputation from building good relationships with our clients, staff, CQC and local authorities up and down the country as well as Kirklees, Calderdale Council and Wakefield.
CARE COORDINATOR Up to £25,000 dependant on experience
Harmony Projects is committed to providing outstanding care in Kirklees, Calderdale and Wakefield.
We are looking to recruit an experienced, self-motivated and customer service focused Care Coordinator to join our team in Wakefield. As an experienced Care Coordinator, you will play an instrumental role within the company. You will be their first line of contact for all clients, care workers and other professionals. Responsible for rota planning, scheduling and allocating the most suitable qualified carer to the client to deliver excellent customer service and meet all current legislation / procedures.
You will assist the Registered Manager with client service reviews and assessment, to ensure that all assigned work is carried out according to their policies and procedures and assist with recruitment and selection of care workers, process all new starter paperwork and conduct all relevant checks / screening.
Main Duties
* Scheduling both our team and client rotas.
* Using planning software to generate reports and invoices.
* Liaising with our clients and their families to manage care needs.
* Accepting, allocating, and processing referrals for new work.
* Recruitment of the next generation of Harmony Projects Home Care Assistants and take enquiries.
* Providing the highest standards of care to our clients.
* Maintaining records & updating systems.
Other Responsibilities Include:
* Manage client relationships by visiting potential new and existing clients or family members to discuss care packages.
* Update and maintain all administration systems relevant to carers and clients.
* Provide good quality services to clients whilst continually maximising efficiency and productivity.
* Communicate with CCG / Social Services Brokers to accept packages of care.
* Take part in the out of hours emergency on-call rota.
About You: The successful candidate will be caring and compassionate towards people in need of care and support those providing these services.
You will have proven experience of working within a care coordinating role and have excellent communication and interpersonal skills.
Other Skills and Attributes Required:
* Ability to work in a professional manner sharing the ethos of the service.
* Ability to work on your own initiative and within a team.
* Excellent administrative and IT skills.
* Highly organised with efficient time management and the ability to prioritise workload.
* Ability to multitask and gather information from multiple sources.
* Willingness to undertake any relevant training required.
Benefits Available:
* Flexible/ set working patterns.
* Generous pay rates up to £25,000 depending on experience.
* Regular bonus payments.
* Time and half/double time bank holiday payments.
* Company pension scheme.
* Travel expenses.
* Mileage allowance.
* 23 days holiday equivalent + Bank Holidays.
* Laundry allowances.
* Mobile phone.
We will also provide you with a free uniform, fleece and winter coat.
Job Type: Full-time
Salary: £23,425.00-£25,000.00 per year
COVID-19 Considerations:
Weekly Covid-19 Testing
Work Remotely:
* No
COVID-19 Precaution(s):
* Personal protective equipment provided or required.
* Temperature screenings.
* Social distancing guidelines in place.
* Sanitisation, disinfection or cleaning procedures in place.
Experience:
* Providing care: 3 years (required).
Licence/Certification:
* Driver's licence (required).
Work Location: In person
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