* Well Established Company
* Basic $2500 - $3200 + AWS + Variable Bonus
* Excellent Welfare and Benefits + Career progression
* Working location: Redhill
* Working days: Monday to Friday
* Working hours: 9.00am – 6.00pm
Key Responsibilities:
* Compile and maintain usage, adoption, and engagement reports, identifying trends and potential risks.
* Share insights with the Customer Success team to support renewals, strategic planning, and onboarding improvements.
* Track renewal timelines, potential risks, and monitor metrics like onboarding progress, ticket resolution, and product usage trends.
* Coordinate with Sales, Product, and Technical Support to resolve issues, optimize the onboarding process, and ensure timely follow-ups on escalations.
* Gather feedback from internal teams to refine processes, documentation, and improve efficiency across the customer journey.
* Oversee NPS and CSAT surveys, analyze feedback, and recommend actions to enhance customer satisfaction and engagement.
Qualifications:
* 2 years of experience in a customer success, account management, or related customer-facing role.
* Proficient in working with data and reporting tools.
Candidates are encouraged to apply for this position via the Apply Now button with the following information in their resume:
* Work experiences and job responsibilities
* Current and Expected salary
* Reason for leaving
* Date of availability
* Education background
We regret that only shortlisted candidates will be contacted.
NG JYA YEE (R23119014)
EA Recruitment Pte Ltd
EA License No: 21C0492
#J-18808-Ljbffr