What you will do in your working day
* Ensuring file management is in accordance with Quality Procedures Manual, Legal Aid Agency contract, Conveyancing Quality Scheme and Lexcel requirements
* Data input into the firms system as well as any other third party system
* Dealing with banking/money as required
* Looking after clients’ ledgers in accordance with the SRA rules
* Reception duties and assisting reception staff as required
* Liaising with clients in person and by telephone in a professional and friendly manner in keeping with the firm’s standards for client care
* Liaising with others by telephone
* Arranging mail despatch by post, hand, email or fax
* Accurate recording of the firm’s records in respect of archived files, Wills, Deeds and other like documents to include proper storage and retrieval of the same
* Photocopying, including numbering, colouring, binding of copies as required
* Ensure the confidentiality of all the firm’s and clients’ documentation and information
* Consumables ordering
* Contributing to maintaining a safe and healthy working environment
* Preparing refreshments for Partners, fee earners, clients and visitors for internal meetings, seminars etc
* Contributing to maintaining and improving office policies and procedures
* Ensuring compliance with Equality and Diversity Policy.
* Working in any branch office as may from time to time be required by the firm
* Any other duties which from time to time are required by the firm
The training you will be getting
Level 3 Business Administrator Apprenticeship Standard, which includes:
* Level 2 Functional Skills in maths and English (if required)
* End-Point Assessment (EPA)
* Via your ITEC tutor and on-the-job training, you'll get the
Opportunity to learn:
* IT
* Record and document production
* Decision making
* Interpersonal skills
* Communications
* Quality
* Planning and organisation
* Project management
* Relevant regulation
* Policies
* Business fundamentals
* Processes
* External environment factors
What to expect at the end of your apprenticeship
* Possibility in a permanent position upon the completion of the apprenticeship