Job summary Oakridge Park is recruiting for two full time Care coordinators to work a 37.5 hours per week. Core hours: Monday 11 till 19:00, Tuesday 11:00 till 19:00 Wednesday 11:00 till 19:00 Thursday 11:00 till 19:00 Friday 11:00 till 19:00 Please only apply if you are available for the above working hours. The above hours are subject to change on occasion to help cover annual leave and sickness. Main duties of the job The duties and responsibilities to be undertaken by members of the care coordinator team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels: Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the practice appointments system Book appointments for clinical staff in accordance with Practice Policy Take telephone and face to face requests for appointments and deal in a calm, courteous and helpful manner. Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation/ clinical coding; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter About us About Us The Practice provides GP services to the expanding areas of Northern Milton Keynes. There are now Four partners, and a large multi-disciplinary team of other professionals and support staff. All are committed to providing patients with a high quality and personal service. The surgery The building has been designed to provide a pleasant and welcoming environment and it is equipped to very high standards. There is a large free car park. Please park considerately to allow maximum use. The area nearest the surgery entrance is reserved for disabled patients. For patients who are disabled there is easy access, and all consulting rooms are on the ground floor. Date posted 20 January 2025 Pay scheme Other Salary £11.44 a year Contract Permanent Working pattern Flexible working Reference number A2195-25-0002 Job locations 30 Texel Close Oakridge Park Milton Keynes MK14 6GL Job description Job responsibilities The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate, in accordance with the principles of good practice. Answer the telephone promptly and book appointments according to the Practice Policy in a courteous and helpful manner. Duties and Responsibilities The duties and responsibilities to be undertaken by members of the care coordinator team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels: Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the practice appointments system Book appointments for clinical staff in accordance with Practice Policy Take telephone and face to face requests for appointments and deal in a calm, courteous and helpful manner. Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation/ clinical coding; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter Responsibilities To monitor and maintain security during working hours Ability to deal with difficult/stressful situations calmly and efficiently To work well in a team Cover for colleagues in time of sickness, annual leave and courses To be punctual and responsible Job description Job responsibilities The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate, in accordance with the principles of good practice. Answer the telephone promptly and book appointments according to the Practice Policy in a courteous and helpful manner. Duties and Responsibilities The duties and responsibilities to be undertaken by members of the care coordinator team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels: Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the practice appointments system Book appointments for clinical staff in accordance with Practice Policy Take telephone and face to face requests for appointments and deal in a calm, courteous and helpful manner. Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation/ clinical coding; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter Responsibilities To monitor and maintain security during working hours Ability to deal with difficult/stressful situations calmly and efficiently To work well in a team Cover for colleagues in time of sickness, annual leave and courses To be punctual and responsible Person Specification Qualifications Essential GSCE pass in Maths & English Good standard of literacy Good standard of numeracy Desirable Knowledge of System One clinical system Experience Essential Experience of reception or public facing work Desirable Experience of working in Primary Care Person Specification Qualifications Essential GSCE pass in Maths & English Good standard of literacy Good standard of numeracy Desirable Knowledge of System One clinical system Experience Essential Experience of reception or public facing work Desirable Experience of working in Primary Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Oakridge Park Medical Centre Address 30 Texel Close Oakridge Park Milton Keynes MK14 6GL Employer's website https://www.oakridgeparkmedical.nhs.uk/ (Opens in a new tab)