People2people are hiring for a Customer Service Assistant for a reputable product-based business, located in South West London. This would be a great first role for someone with passion and drive, excited to start their career, or for someone who has had a small amount of experience, looking to grow and develop. This position serves as the main point of contact for customers, handling inquiries via phone and other channels. The role involves responding to queries, providing accurate details on pricing, stock availability, and delivery times, and ensuring excellent customer satisfaction. Please note, this role is full time in the office and does NOT offer hybrid working, so please only apply if you are able to commit to this. The office is located in Wimbledon, easily accessible from the following stations: Colliers Wood, South Wimbledon, Wimbledon and Wimbledon Tram. Key Responsibilities: Maintain a professional, friendly, and helpful approach when dealing with customers. Respond promptly to customer inquiries across multiple communication channels. Address and resolve customer concerns efficiently. Process orders, requests, and general inquiries. Collaborate with colleagues to ensure seamless service. Act as the central contact for all customer service-related matters. Monitor and respond to customer reviews. Provide coverage for team members during absences. Skills & Attributes: Strong communication skills, both verbal and written. A proactive team player with a positive attitude. Ability to work independently and stay motivated. Capable of multitasking and prioritising tasks effectively. Comfortable using computer systems. Additional language skills are a plus (ideally French and/or Spanish) Job Details: Salary: £26,000 per year performance-based bonus Hours: Full-time, Monday–Thursday (9:00 AM – 5:30 PM), Friday (9:00 AM – 5:00 PM) Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees. At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves. Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.