Job Description
About the role
We are working with a company who are looking for a First Response Advisor to join their team in Newcastle.
Salary of £22,000 per year, working Monday to Friday, 11am – 7pm, with a 1-hour unpaid lunch.
This role involves being the first point of contact for clients meaning the ideal candidate will have client or customer service experience.
We encourage applicants with a legal qualification to apply, as this would be advantageous for the role and may lead to the opportunity of progressing to a legal training contract for the right candidate.
Role & Responsibilities:
The successful candidate will be required to:
* Answer a high volume of calls and maintain a rapid response rate.
* Where required, make outbound calls to potential clients to advocate company services and obtain more information in respect of their compensation claims.
* Log information on all calls and maintain detailed and accurate records.
* Establish and maintain effective working relationships with co-workers, supervisors and the general public.
* Perform all duties in an efficient, professional and courteous manner, ensuring strict confidentiality and compliance is maintained.
* Maintain regular consistent and professional attendance and punctuality.
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