Who We are The Stark Group is a fast-growing technology-based business and has built a market leading position in the provision of energy data and services with a proven track record for constant innovation. Stark helps businesses understand and manage their e lectricity, gas, and water usage, so they can reduce their energy costs and minimise their carbon emissions. We are a passionate, and friendly team who thrive on solving problems and with data integrity at the heart of everything we do. Key responsibilities & accountabilities Effectively and efficiently support the PDS team to deliver projects in time and enhance the customer’s experience. Proactively manage exceptions raising and customers reporting, in line with procedures Generating sub-contractors work files and dealing with suppliers’ invoices Reviewing installers documentation and ensuring data is available on the platform Deal with all allocated logs and emails within the SLAs, take ownership of prioritizing workload. Adhere to all Project Delivery and Support Service Level Agreements, responding to customer emails within 3 days. Provide consistently helpful, efficient, and courteous customer support via telephone and email as required. Resolve customer queries and complaints following the Project Delivery and Support procedures, making succinct, accurate notes of all completed actions on CRM. Carry regular checks to ensure customer reports are sent to the correct recipients. Maintain accurate notes of conference calls and in-house meetings as required and promptly distribute as necessary. Undertake methodical administration as required. Proactive use of telephone and follow up with emails to always maintain clear audit trail. Proactively liaise with and quickly build rapport with customers and suppliers. Participate in regular training/learning activities to maintain and develop skills and knowledge. Adhere to all Stark policies, procedures and working practices. Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work. Any other reasonable duties as required. What you’ll bring Behaviours : Consistently professional, confident, and calm even in challenging situations. Demonstrate a customer focused approach; and an expectation of others to do likewise. Supportive and helpful team player with a flexible and positive attitude. Proactively share knowledge, skills, and experience with others to increase team performance. Deliver a high volume of quality work on time. Strive to get things right first time. Strive to meet objectives and improve performance. Highly organised with good attention to detail Prioritise work well. Work effectively and responsibly without close supervision. Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan. Communication & Interpersonal Skills: Articulate, professional and clear verbal communication skills. Present information clearly and in an engaging way. Good interpersonal and rapport-building abilities. Precise and appropriate written communication skills. Good telephone manner Good listener; can understand the needs of customers and colleagues Technical Skills & Knowledge: Strong problem-solving and analytical abilities Keep up to date with advances in business area, new methods and ways of working. Strong administrative and organisational skills. Intermediate knowledge of Excel, Word and Outlook. Confident and accurate use of departmental computer systems/databases. Apply today. Successful candidates will hear from us within 10 days. Stark Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, champions diversity and empowers our people so that everyone can bring their whole self to work and is valued for their specific skills, experience, and vision. We celebrate diversity and are committed to creating an inclusive environment for all employees, creating a progressive, open, and inclusive workplace.