Job Description
We are seeking a Customer Service Representative to join our leading financial helpdesk, providing exceptional support to 8 million clients through inbound calls and written correspondence.
About the Role
* Deliver tailored, professional, empathetic, and outstanding levels of service at every interaction.
* Solve client queries on HL's investments, products, and services by phone, email, or virtual chats.
* Support the team's risk and control activities to ensure good client outcomes and risk management culture.
Key Responsibilities
* Helping clients make the most of their money and improve financial resilience for them and their families.
* Providing in-depth knowledge of HL's products and services, as well as industry trends and regulatory updates.
What You'll Need
* Ability to work in a fast-paced environment with multiple priorities and deadlines.
* Excellent communication and problem-solving skills, with a focus on customer satisfaction.
* Strong analytical and technical skills, with proficiency in MS Office (Outlook, Word, Excel).
Benefits
* Starting salary from £24,610 full-time (37.5 hours), permanent contract.
* Annual pay review.
* ~25 days* holiday plus bank holidays and 1-day additional Christmas closure.
* ~ Option to purchase an additional 5 days holiday**.
* ~ Flexible working options available, including hybrid working.
* ~ Enhanced parental leave.
* ~ Pension scheme up to 11% employer contribution.
* ~ Sharesave scheme - have a real stake in HL's future.
* ~ Income Protection and Life insurance (4 x salary core level of cover).
* ~ Private medical insurance*.
* ~ Health care cash plans - including optical, dental, and outpatient care.
* ~ Confidential support including mental health counselling and remote GP.
* ~ Variety of travel to work schemes with bike storage and shower facilities.
* ~ Inhouse barista and deli serving subsidised coffee and sandwiches.
About Us
Hargreaves Lansdown is the UK's number 1 investment platform for private investors, based in Bristol. We've helped investors save and invest with confidence for over 40 years, driven by our core values of service, quality, innovation, and opportunity.