Doncaster & Bassetlaw Teaching Hospitals NHS FT
The post holder will work in the People Systems and Workforce Information Team and will support in the roll out of medics rostering modules within the trust.
The post holder will support in the implementation of medics rostering modules, and have responsibility for supporting users, providing first line technical support, maintaining and controlling access and the security of the medics rostering applications and be a Subject Matter Expert (SME) in the use of the software and associated processes, having the ability to produce data, and also seek out and resolve software and end user issues effectively.
Main duties of the job
* To ensure first line support is provided and available to customers for the whole of the time the service is open, and deals with the vast majority of enquiries on first point of contact.
* Maintaining Departmental Intranet updating guidance regarding medics rostering implementation and system information.
* Provide point of escalation to supplier for resolution of issues where local support cannot provide this. Ensure any lessons learned are adopted and shared, and all issues are recorded and fully documented.
* Support Implementation team in production of key performance indicators.
* Pro-actively keep users and the management team informed. Ensure details of any change or team availability issues are escalated through appropriate channels and reporting lines. Engage with users and provide feedback to support efficient and effective use of software and adherence to process and policy.
About us
Doncaster & Bassetlaw NHS FT is one of Yorkshire's Leading acute trusts, serving a population of more than 420,000 across South Yorkshire, North Nottinghamshire, and the surrounding areas. Our services are based over three main hospital sites employing over 6,000 colleagues.
It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, so whether you spend just one year or fifty with us, it's our pledge to help you Develop, Belong and Thrive, Here.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to support a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
Job responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential criteria.
Person Specification
Knowledge & Experience
* Extensive knowledge and experience of using Workforce Information Systems/rostering systems of eRoster system solutions
* Problem solving experience
* Experience in implementation or system support of an eRoster platform (in NHS Setting)
* An understanding of the methods to produce system process documentation
* Experience of supporting the delivery training to individuals and/or devising/delivering awareness sessions to large groups or small groups.
Qualifications
* Excel qualification or Business Admin qualification (or demonstrable experience) to advanced level
* Proven data analysis capability gained from system related diploma level qualification (or equivalent demonstrable experience)
Personal Attributes & Skills
* Good analytical and numerical skills
* Good communication skills with demonstrable experience to communicate complex financial/statistical information to employees, managers and external agents
* Committed to service improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Doncaster & Bassetlaw Teaching Hospitals NHS FT
£26,530 to £29,114 a year Pro Rata Per Annum
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