Right Now Group are recruiting for a small / medium sized Forwarder in the Heathrow area that are looking for an experienced Team Leader / Supervisor to join the team. Do you thrive in a fast-paced environment where you can lead, support, and develop a dynamic team? If so, this could be the perfect opportunity for you!
The Role of Freight Operations Supervisor
As a Freight Operations Supervisor, you will play a key role in overseeing day-to-day operations, ensuring service levels are met, and supporting a high-performing team. You will act as the main escalation point for operational issues while also driving efficiency, training new staff, and implementing process improvements.
Key Responsibilities of Freight Operations Supervisor
* Supervise and support the operational team in daily activities.
* Serve as the escalation point for client issues, ensuring prompt resolution.
* Maintain high service levels and identify areas for improvement.
* Investigate and analyse operational failures, implementing corrective actions.
* Develop and mentor team members, encouraging professional growth.
* Identify and implement new procedures to enhance efficiency.
* Spot potential sales opportunities and liaise with the relevant teams.
* Assist the Operations Manager with various strategic and operational initiatives.
About You
* 3-5 years of supervisory experience within a small to medium-sized freight forwarding company.
* Strong knowledge of Air, Sea, and Road Import & Export operations.
* Excellent communication and leadership skills, with the ability to inspire and develop a team.
* Solution-oriented mindset with the ability to remain calm under pressure.
* Organised, proactive, and confident in making operational improvements.
* Willingness to check emails and monitor operations out of hours when required.
* AEO knowledge and experience is highly desirable.
Key Performance Indicators
* Positive client feedback and minimal escalations.
* Effective team management and staff development.
* Revenue and cost control efficiency.
* Regular performance check-ins and appraisals.
What's in It for You?
* £45,000 - £50,000 salary with growth potential.
* 20 days annual leave + bank holidays.
* Company pension scheme.
* Company phone provided.
* Hybrid working option available.
If you are a motivated and experienced freight forwarding professional looking for your next leadership role, we'd love to hear from you! Apply today and take the next step in your career.