Location: Our Head Office in Freshwater on the Isle of Wight
Contract type: Casual
Hours: Standard hours 10:00am - 3:00pm.
Every second, a truck full of clothing is either burned or buried in landfill. The fashion industry is currently the second largest polluter in the world and this creates major problems for our planet.
We’re on a mission to change that, and so we’ve created a circular supply chain that allows you to take waste material and make new products from it, again and again. We use technology to open this up to brands and businesses across the world so that we can move the needle on sustainable, positive change.
We’re growing, doubling in size year on year. We have some major plans for the future and we need the right people to join our journey to help brands end waste. To achieve this, we’re currently looking for Casual Community Experience Assistants to join our customer service team at our Freshwater site.
You'll be helping with
1. Answering customer email queries to a 5-star standard
2. Resolving any quality concerns with the factory team
3. Answering customer phone calls
You’ll have
4. A belief in providing world-class customer service and creating a positive experience for our customers
5. Empathy towards our customers, treating them as more than just a number
6. Strong written communication skills to convey information clearly and effectively
7. Confidence to speak to customers on the phone and help to resolve their queries
There is also potential for additional casual work in our factory team if you would like to increase your availability.
This role will give you the chance to join one of the most exciting companies on the Isle of Wight, printing and distributing sustainable products that are shipped across the globe, with the possibility of joining us on a permanent basis as and when roles become available.