Role Specific Responsibilities:
1. Understand how the social determinants of health and health inequalities can impact health and wellbeing.
2. Understand models of prevention in relation to mental health and wellbeing.
3. Understand and apply evidence-based methods of support and appreciate the value of evidence-based methods in ensuring positive impact.
4. Provide 1:1 and group health coaching support for people with one or more long-term conditions or complex wellbeing presentations relating to social, economic, mental and physical health factors.
5. Collaboratively set meaningful and person-centred health and wellbeing goals and provide education and support through recognised behaviour change and self-management approaches to work towards these.
6. Support people to develop knowledge, skills and confidence in managing their own health and wellbeing, contributing to informed health and lifestyle decision making.
7. Empower individuals to become motivated for health and wellbeing self-management and the improvement of their own health and wellbeing outcomes.
8. Complete reports including service activity data, specified outcome measures, service user feedback and other relevant information to contribute to demonstrating the demand and impact of the health and wellbeing coaching role within the Social Model of Health.
9. Develop supportive transition pathways encouraging people to move on from The Life Rooms services to access community-based support, through community asset mapping and understanding of local health and wellbeing support services such as local authority and VCSE partnerships.
10. Work in partnership with VCSE organisations to understand their functions in order to support referrals and also to help shape partnership working and development of community assets.
11. Manage and prioritise a caseload in a timely manner in accordance with presenting needs and support required.
12. Adapt support provided to accurately reflect the capabilities of the service user in both 1:1 and group capacities.
13. Link with relevant clinical teams and health professionals where required to escalate health concerns for people presenting with health and wellbeing issues requiring clinical management and input. It is essential the postholder can recognise when to refer back to other health professionals/agencies when presenting needs are beyond the scope of the health and wellbeing coaching role.
14. Maintain effective communication and partnership working with Mersey Care Clinical Teams, Primary Care Networks, and third sector organisations to ensure comprehensive support and responsiveness to presenting needs.
15. Ensure the role of the health and wellbeing coach is communicated to and understood by all relevant key stakeholders including individuals, carers, families, Mersey Care staff, primary care staff, VCSE partners and other health professionals/agencies.
16. Promote the health and wellbeing coaching role within The Life Rooms Learning Offer and support appropriate use to the service.
17. Attend curriculum governance meetings to ensure referrals received are appropriate and support provided is within service governance procedures.
18. Work as part of The Life Rooms Learning Team to advise on and facilitate health and wellbeing coaching group sessions within the remit of the health and wellbeing coaching role.
19. Liaise with the curriculum lead, operational delivery manager and quality improvement partner to understand and implement service development/improvement projects to ensure safe, effective and quality service provision.
20. Proactively identify and engage in personal development and training opportunities to ensure safe and effective service provision.
21. Follow all safeguarding and governance procedures local to The Life Rooms and Mersey Care NHS Foundation Trust, taking personal responsibility to ensure this is adhered to in day-to-day practice.
22. Ensure health coaching is accessible, person-centred, culturally competent and adapted to effectively meet the needs of individuals and provide effective service outcomes.
23. Carry out all line management duties for learning facilitators including supervision, sickness reporting, annual leave, expenses, effective application of HR policy, supportive and reasonable adjustments and personal and professional development.
24. Provide training to teams where required relating to the health and wellbeing coaching service.
25. Provide advice and guidance to teams relating to referrals and other service processes where required.
26. Support the development of a comprehensive standard operating procedure, service/activity risk assessment and process development.
27. Identify gaps in service provision and develop solutions to address these working collaboratively with the curriculum lead to implement in a safe and timely manner.
28. Demonstrate a flexible attitude and approach to working and be prepared to carry out other duties as may be reasonably required to ensure service provision and safety.
29. Contribute to the wider service aims relating to The Life Rooms Social Model of Health across the health and social care system.
30. Work across sites in the identified geographical area to deliver services.
31. Adhere to confidentiality at all times when working with individuals.
32. Utilise local systems to record and report on activity data.
33. Understand the importance of routine measurement of outcome data for those accessing support and its utilisation in supporting both individuals and the organisation overall to understand impact.
This job description is intended as an outline indicator of general areas of activity and will be reviewed in light of the changing needs of the Trust in consultation with the postholder.
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