We are partnering with a global Beauty and Wellness leading brand who are looking for a Senior Director to lead their education and customer experience strategy. This includes developing the talent and capabilities of Global/Regional Education teams, ensuring excellence in brand execution as well as spearheading the development of a robust education curriculum to maintain the highest service levels. Working collaboratively with all Global Departments, the role will identify new opportunities for innovative experiences, development and training and provide field development support for all markets.
Key Responsibilities
* Co-lead the development of the Consumer Journey Strategy with Core Stakeholders
* Lead the vision and execution of innovative omni consumer experiences and education programmes that elevate the brand’s positioning globally
* Lead the development of Service/Retail Experience strategy
* Collaborate with global Marketing/Global Product Development to develop innovation in brand service/product animation strategy
* Work with Global Marketing/International Department to define methods/processes to collate KPI & Service Reports
* Work closely with Global Marketing to ensure all education initiatives animate core brand strategy pillars/philosophies
* Lead regional and global education teams, aligning them to the brand’s vision and goals
* Conduct structured market visits with Regional Education Leads ensuring all education programmes are implemented and followed up successfully, ensuring they drive KPI's/Retail Sales
* Foster a culture of continuous learning and growth, supporting teams in reaching their highest potential
* Developing a best in class blended physical/digital strategy to support brand acceleration
* Leverage data and insight to evaluate consumer shopping behaviours and evolve brand customer service model accordingly
* Ensure consistent execution of Retail Experience and support consumer journey elements in all markets globally
* Align education strategies with sales/marketing needs in all markets globally
* Drive the research process for core education programs to ensure the constant evolution of brand curriculum
* Lead, manage, and inspire a global team of education professionals, setting clear objectives and providing guidance to achieve department and brand goals.
* Ensure the Global Education Budget is strategically managed and the financial goals for the department are realized within the fiscal budget
Qualifications
* Proven experience in a senior education leadership role within a luxury or beauty brand
* Demonstrated success in developing and implementing global education strategies that drive consumer engagement and retail excellence
* Strong leadership skills with a proven track record of inspiring and developing high-performing teams
* Exceptional communication and presentation skills, with experience in media and social media training
* Ability to thrive in a fast-paced, global environment, balancing strategic thinking with hands-on execution