Job Description
Reqwest Limited is seeking a Distributed Services Engineer to provide support on IT hardware and software products at customer sites within the required Service Level Agreement (SLA).
Key Responsibilities
* To repair, diagnose, and replace PCs, Laptops, Printers, Servers, and retail equipment along with associated peripherals.
* To perform desk-side support as requested.
* Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
* Assist other engineers in delivering service to our customers.
* Cover site roles where required due to planned or unplanned absence.
* Achieve KPI target of 5 visits/fixes per day.
* Communicate with Call Administration and the Branch throughout the day to effectively manage all call details in real-time and gain a full understanding of the customers SLA requirements.
* Utilize PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real-time by way of accurate and quality updates.
* Carry out any other reasonable request from your line management.
* Carry out customer rebuilds and configuration to desk.
* Carry out AV repairs and Printer repairs.
* Carry out IMAC projects with little supervision.
Requirements
* Knowledge of PC, Laptop, Printer & associated peripherals operation.
* Key Clients specific procedures.
* Trained in Desktop/Laptop/Printers and Servers.
* Excellent knowledge of common software products.
* Excellent customer-facing skills.
* SC Clearance (or willingness to apply) and a full driving license is required.