Job Description
A2B Payments is a fast-growing company in the merchant services industry, providing businesses with seamless payment processing solutions. We pride ourselves on our supportive office culture and regularly host team events to foster a fun and collaborative work environment. If you're looking to join a dynamic team that values both professional growth and a positive workplace, this is the role for you!
Responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
2. Assist merchants with account setup, transaction issues, and troubleshooting payment processing equipment/software.
3. Act as the liaison between merchants and internal teams to resolve escalated issues.
4. Manage case handling, including dispute resolution and transaction troubleshooting.
5. Oversee and respond to inquiries in the customer service inbox.
6. Guide merchants through the onboarding process, ensuring a seamless experience.
7. Maintain accurate records of customer interactions and account details in the CRM system.
8. Identify recurring issues and escalate them to the relevant departments.
9. Participate in cross-training to improve team versatility and service coverage.
What We’re Looking For:
1. Strong Communication Skills: Exceptional verbal and written communication to effectively assist merchants.
2. Problem-Solving Ability: Analytical mindset to troubleshoot technical and transaction-related issues.
3. Technical Aptitude: Basic understanding of payment processing systems, merchant accounts, and financial transactions.
4. Customer Focus: Passionate about delivering outstanding service and building strong client relationships.
5. Team Player: Ability to collaborate effectively in a fast-paced environment.
6. Organised & Detail-Oriented: Able to manage multiple tasks and prioritise efficiently.
What We Offer:
1. Competitive salary + performance-based incentives
2. Comprehensive training & career growth opportunities
3. A positive and supportive office culture
4. Regular team events and work socials
5. Opportunities to develop expertise in the FinTech and payments industry
Join A2B Payments and become part of a team that values both professional success and a great workplace culture!
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