Job summary The post holder will work as part of the Medical Records Team to undertake key duties including the coordinating of Velindre clinics. The post holder needs to be committed to achieving the highest possible standards to ensure the patient's experience of attending outpatients is positive and all the relevant clinical information is available to the clinicians. You will work as part of a team with individual responsibility for providing efficient and effective clerical support for specific clinics and the completion of data recording, clinic outcome forms among other key duties. Main duties of the job Communicate with clinicians/medical secretary/nursing staff in making routine and emergency appointments. Make and take telephone calls from patients and relatives promptly and politely ensuring the callers' needs are clearly established Undertake reception duties as the first point of contact for patients attending outpatient clinics, receiving patients and checking personal and demographic details Using the Trust PAS system produce outpatient attendance lists one week in advance for future outpatient clinics The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services. Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors. If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you. Visit our website to find out more https://velindre.nhs.wales/ Date posted 31 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,433 to £26,060 a year per annum Contract Permanent Working pattern Full-time Reference number 120-AC827-1024-A Job locations Velindre Cancer Centre Velindre Road Cardiff CF14 2TL Job description Job responsibilities You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications and Knowledge Essential NVQ Level 2 or equivalent experience Advanced keyboard skills Desirable Customer Care qualification or equivalent experience Experience Essential Experience of working for an NHS organisation. Experience of dealing with members of the public over the telephone or face to face. Desirable Experience of Health Records Abilities and Values Essential Ability to manage own workload and prioritise against conflicting demands Excellent Communication Skills Desirable Ability to speak Welsh Person Specification Qualifications and Knowledge Essential NVQ Level 2 or equivalent experience Advanced keyboard skills Desirable Customer Care qualification or equivalent experience Experience Essential Experience of working for an NHS organisation. Experience of dealing with members of the public over the telephone or face to face. Desirable Experience of Health Records Abilities and Values Essential Ability to manage own workload and prioritise against conflicting demands Excellent Communication Skills Desirable Ability to speak Welsh Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Velindre University NHS Trust Address Velindre Cancer Centre Velindre Road Cardiff CF14 2TL Employer's website https://velindre.nhs.wales/ (Opens in a new tab)