Unlock your growth potential as a Night Receptionist at ME London Hotel.
Are you a people-person with a passion for delivering exceptional guest experiences? Do you thrive in a fast-paced environment where no two nights are ever the same?
As a Night Receptionist at ME London Hotel, you'll be the first point of contact for our guests, providing warm, personalized assistance and setting the tone for their stay. You'll be the master of multitasking, juggling multiple tasks and responsibilities with ease and precision. And, you'll be part of a dynamic team that's driven by a shared passion for excellence and a commitment to creating unforgettable experiences for our guests.
About us:
ME by Meli is a collection of hotels where culture, lifestyle, and community come together to create a unique personality. Our hotels are connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion, and gastronomy make up the ME scene, providing visitors with an experience beyond accommodation.
Your responsibilities will include:
• Ensuring that all guests receive warm, personalized assistance during the night duty hours
• Setting the scene for their stay, anticipating and actioning guest needs
• Completing tasks accurately and within given deadlines
• Ensuring the hotel remains safe throughout the night and providing support to the hotel team
• Dealing with complaints quickly and efficiently, finding suitable solutions and communicating issues to management
About you:
• English, spoken and written
• Additional Spanish desirable
• Enjoys interacting with people
• Understands the impact of their job on the overall guest experience, safety, and security of the hotel operation
• Is a team player
• Has knowledge of Health & Safety practices
Our benefits package includes:
• Competitive salary
• 28 days holiday, including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months probation)
• Discounted dental and health cover with HSF
• Travel and food discounts: excellent employee special rates in Melia Hotels worldwide
• Personal development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world
• High street discounts: with Perks at Work
• Pay Day Parties
Join the ME by Meli family and become part of a dynamic team that's driven by a shared passion for excellence and a commitment to creating unforgettable experiences for our guests.