Job title: Credit Controller Level 2 Location: Tachbrook Park, Warwick Type: Permanent, Full-time, Hybrid Salary: £24,000-£29,500 (Dependent on experience) About the Role Are you a focused, organised, and efficient professional with a passion for delivering excellent customer service? The Customer Experience team is seeking a dedicated Credit Controller to manage and develop relationships with our larger commercial customers. In this role, you will play a key part in reducing late payments, minimising debt, and optimising cash flow to support our business goals. Key Responsibilities Manage your own ledger of National Accounts, overseeing the credit control process from account setup to resolution. Handle debt collection and cash allocation efficiently. Reduce late payments and maintain optimal cash flow into the business. Resolve customer queries promptly and professionally, ensuring a positive experience. Build strong relationships with customers, the sales force, and internal teams to foster collaboration. Key Skills & Requirements Proven experience in credit control and account reconciliation. Strong administrative skills with a keen eye for detail and accuracy. Minimum Grade C in GCSE English and Maths (or equivalent). Proficiency in IT, particularly Excel and SAP. Excellent communication skills, with the ability to engage effectively at all levels. Exceptional organisational skills and the ability to prioritise workloads and meet targets. A flexible and enthusiastic approach to teamwork, thriving in a dynamic environment. A genuine interest in credit control and customer account management. Hours of Work You will work 37.5 hours per week, with flexibility required between 8:00AM and 5:30PM. What We Offer Annual Leave : 25 days plus 8 bank holidays, with a holiday purchase scheme. Health Benefits : Private medical insurance. Pension Scheme : Salary sacrifice contributions matched to 4.5% (increasing to 7.5% after two years). Life Assurance Additional Perks : Staff discounts on gas. Join us and become an integral part of a supportive and results-driven team where your skills and expertise will truly make a difference. Apply today and take the next step in your credit control career