Summary
This is an exciting opportunity to work in the main office of Seaham Town Council. The role will be varied with general administration, filing, answering phones, dealing with visitors, communicating via email, and other duties. You will deal with a wide range of people, both internal and external to the business.
Wage
£14,526.20 a year
Year 2 – Move over to national minimum or national living wage dependant upon age
Training course
Customer service practitioner (level 2)
Hours
8.30am – 5.00pm Monday to Thursday 8.30 am – 4.30 pm Friday
37 hours a week
Possible start date
Monday 7 April
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Working in the Town Council Offices in Seaham, you will be working on the main reception. Duties will include:
* Meeting and greeting visitors
* Dealing with customers
* Answering the telephone
* Producing documents such as letters, emails, minutes of meetings.
* Report writing
* Photocopying
* Filing
* Helping organise events/meetings
* Setting up rooms for meetings
* Data input
* Website/facebook promotions.
Where you’ll work
TOWN HALL
STOCKTON ROAD
SEAHAM
SR7 0HP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
EAST DURHAM COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
This apprenticeship will be work based, with a visit from a college trainer coach once a month. You will work to complete the level 2 Customer Service apprenticeship standard.
Requirements
Desirable qualifications
GCSE in:
* English (grade 4 / C and above)
* Maths (grade 4 / C and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Administrative skills