Senior Manager, Operational Effectiveness
Location(s): Edinburgh, Halifax, Birmingham, Glasgow, Bristol, Harbourside
Time Type: Full time
Posted On: Posted Today
End Date: January 29, 2025
Salary Range: £73,262 - £86,190
Flexible Working Options: Hybrid Working, Job Share
About this Opportunity
Are you someone who enjoys tackling complex problems and finding innovative solutions? Do you show limitless curiosity and a passion for digital innovation? Join us now!
We have an exciting opportunity for a highly qualified Senior Manager to help us shape, run, and redefine customer journeys internally and with our outsource partners.
We're looking for a strategic and forward-thinking Senior Manager to deliver our ‘future service model’ vision. You'll role model thought leadership, using your insight and credibility to unpack complex problem statements and develop innovative solutions using people and technology. Combining strong journey knowledge with your passion for customers, you will re-engineer and streamline manual processes. You'll work with Business Units, Platforms, and outsource partners to understand how we work today and reshape our business architecture to build a more digital tomorrow.
Responsibilities
* Interlock with Business and Platform teams to understand digital and automation backlogs, and coach business unit and functional senior leaders on successfully integrating digital, automation, and outsourcing solutions to transform customer experiences.
* Deep dive and classify business processes, creating a triage system to explore simplification, digitisation, and automation opportunities that enhance customer interactions and optimise efficiency.
* Deploy lean six sigma practices to lead, co-ordinate, and mentor business units on the setup, build, transition, run, and transformation of business processes.
* Cease, optimise, and re-engineer manual processes to deliver fast and efficient solutions and reshape business architecture.
* Demonstrate strong digital advocacy and leverage influence to drive the automation agenda internally and with strategic partners.
* Complete market scanning to understand what's new and leverage insights to support delivery.
* Develop a team of colleagues, using our leadership framework (4Cs) and Your Best principles to drive development and build a culture of safety and support.
What You’ll Need
* A strategic approach with a passion for thought leadership, innovation, and thinking differently.
* Strong business knowledge and experience of re-engineering and streamlining manual processes through automation.
* Excellent leadership skills with a track record of successfully managing complex change initiatives and driving transformational projects.
* Experience within a Platform or Transformation team would be beneficial with a strong understanding of customer journeys, Agile methodology, and benefits delivery.
* Tight-knit collaboration skills with a capability to engage and influence senior executives and key decision makers.
* Familiarity with the UK financial services and supplier sectors, including industry trends, competitive dynamics, and innovative technologies.
* Strong risk management capabilities.
About Working for Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We Offer
* A generous pension contribution of up to 15%.
* An annual bonus award, subject to Group performance.
* Share schemes including free shares.
* Benefits you can adapt to your lifestyle, such as discounted shopping.
* 30 days’ holiday, with bank holidays on top.
* A range of wellbeing initiatives and generous parental leave policies.
Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more!
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