We are partnering with a Freight Forwarding organization in search of an experienced Import Operations Coordinator to join their team based in Essex.
This role is essential for managing Less-than-Container Load (LCL) import shipments for both airfreight and seafreight, ensuring smooth operations and high customer satisfaction.
Key Responsibilities:
1. Handle all aspects of LCL Import shipments, including both airfreight and seafreight operations, ensuring accurate and timely processing.
2. Communicate effectively with customers and suppliers to coordinate shipment details, resolve any issues, and ensure a seamless process.
3. Raise invoices and internal files, process supplier invoices, and maintain accurate financial records for each shipment.
4. Work with shipping lines, hauliers, and depots to arrange collections and deliveries, ensuring smooth logistical execution.
5. Ensure all customer deadlines are met and follow up after deliveries to confirm customer satisfaction.
6. Maintain organized documentation and ensure that all shipments are processed in line with company and customer requirements.
Required Skills & Experience:
1. 2-3 years of experience working for a freight forwarder, with a focus on LCL import shipments.
2. Experience using CNS, Destin8, or Multi-freight systems.
3. A strong eye for detail to manage shipments and documentation accurately.
4. Airfreight & Seafreight Expertise: Solid experience handling both airfreight and seafreight operations.
5. Excellent verbal and written communication skills to manage interactions with customers, suppliers, and internal teams.
6. Competency in Microsoft Word, Outlook, and Excel for effective data management and communication.
This position offers the opportunity to work in a dynamic and fast-paced logistics environment, contributing to the growth and efficiency of the company’s import operations.
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