Job summary 20 month Fixed Term Contract - Apprenticeship We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification. You will be enrolled with a local education provider and will be required to complete your Level 3 Diploma in Business Administration qualification within the duration of the placement. We have an exciting opportunity for an enthusiastic and versatile individual to join the Trust as an Apprentice Secretary in the Gastroenterology Department. Our Gastroenterology department is split up into sub-specialities and further sub-specialities within these;Hepatology/Pancreatic; Nutrition; Inflammatory Bowel Disease (IBD). We operate outpatient clinics, inpatient endoscopy and outpatient endoscopy and have an allocated gastroenterology ward (Guist) for patients. We have consultants, registrars, IBD specialist nurses, Liver specialist nurses and Nutrition specialist nurses along with Upper and Lower Cancer specialist nurses. Main duties of the job Our Values of People Focused, Respect, Integrity, Dedication and Excellence - PRIDE - are important to us and here's how they relate to our work and to this role. As a busy department our patients are at the heart of everything we do and being focused on delivering the quality of care that our patients expect, in a timely manner is vital in this role. You will work as part of a busy team and respect and integrity are an essential part of the ethos of working together that drives our department. This is a busy role with varying demands, so building an effective rapport with colleagues and being ready to take their guidance and offer your support will be really important. The Gastroenterology department is committed to offering the best possible care to our patients and this requires dedication from all our staff and this role will be no exception. We will expect you to share our passion for achieving excellence in the care of our patients. We take PRIDE in our work for the NNUH and hope that in your application you will show us how you take PRIDE in your work too. Our secretaries act as a point of contact for all communications between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies, maintaining a close working relationship between Consultants and patients as appropriate. Monday - Friday 9.00 - 17.00 About us Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity We can offer you the full range of NHS benefits/discounts and in addition: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Date posted 11 April 2025 Pay scheme Other Salary £12,514 a year per annum, £240 per week Contract Apprenticeship Duration 20 months Working pattern Full-time Reference number 234-24-M3065 Job locations Norfolk & Norwich University Hospital Colney Lane Norwich NR4 7UY Job description Job responsibilities Eligibility Criteria All applicants must be: Aged 16 Resident in the UK/EEA for the last three consecutive years Must not have a qualification in a similar subject at the same level or above Must not be in any form of formal government-funded education upon the start of their apprenticeshipQualifications and Skills Required: Good general standard of education 4 GCSEs at Grade D/3 or above (or equivalent) Good standard of literacy and numeracy Good communication and interpersonal skills Good IT skills The NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. Deal efficiently and effectively with direct and indirect (i.e. telephone) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. Assist patients and their carers by arranging translation/interpretation facilities via INTRAN. Attend to all communications, for example, emails, faxes, investigation results on a daily basis Accurately transcribe all correspondence by touch typing from audio dictation using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Make Outpatient appointments in response to urgent referrals and AMU referrals, overbooking clinics as necessary. Obtain patients case notes and test results as necessary. Contribute to the accurate maintenance of same by incorporating results, correspondence etc. as specified by Trust Policy. Frequent bending, lifting and transportation of heavy, bulky case notes (average weight of clinic notes handled is 17 kilos, excluding the weight of the trolley) throughout the day. Provide accurate and confidential information to assist with continued data entry, strictly adherent to Caldicott and Data Protection Act and retrieval of patient information via the PAS, RIS, ICE and other departmental computer software programmes. Register new patients and create a new set of patient notes as required. Please see the attached job description for full details. Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. Job description Job responsibilities Eligibility Criteria All applicants must be: Aged 16 Resident in the UK/EEA for the last three consecutive years Must not have a qualification in a similar subject at the same level or above Must not be in any form of formal government-funded education upon the start of their apprenticeshipQualifications and Skills Required: Good general standard of education 4 GCSEs at Grade D/3 or above (or equivalent) Good standard of literacy and numeracy Good communication and interpersonal skills Good IT skills The NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. Deal efficiently and effectively with direct and indirect (i.e. telephone) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. Assist patients and their carers by arranging translation/interpretation facilities via INTRAN. Attend to all communications, for example, emails, faxes, investigation results on a daily basis Accurately transcribe all correspondence by touch typing from audio dictation using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Make Outpatient appointments in response to urgent referrals and AMU referrals, overbooking clinics as necessary. Obtain patients case notes and test results as necessary. Contribute to the accurate maintenance of same by incorporating results, correspondence etc. as specified by Trust Policy. Frequent bending, lifting and transportation of heavy, bulky case notes (average weight of clinic notes handled is 17 kilos, excluding the weight of the trolley) throughout the day. Provide accurate and confidential information to assist with continued data entry, strictly adherent to Caldicott and Data Protection Act and retrieval of patient information via the PAS, RIS, ICE and other departmental computer software programmes. Register new patients and create a new set of patient notes as required. Please see the attached job description for full details. Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. Person Specification Qualifications Essential 4 GCSEs at D/3 or above (or equivalent) including Maths and English Experience Desirable Previous secretarial experience Skills Essential Excellent communication and interpersonal skills Ability to maintain a calm and organised approach IT skills - accurate data input Ability to work flexibly to the needs of the service Ability to multi-task and prioritise Desirable Customer care skills Attitude, aptitude Essential Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Person Specification Qualifications Essential 4 GCSEs at D/3 or above (or equivalent) including Maths and English Experience Desirable Previous secretarial experience Skills Essential Excellent communication and interpersonal skills Ability to maintain a calm and organised approach IT skills - accurate data input Ability to work flexibly to the needs of the service Ability to multi-task and prioritise Desirable Customer care skills Attitude, aptitude Essential Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Norfolk and Norwich University Hospital Address Norfolk & Norwich University Hospital Colney Lane Norwich NR4 7UY Employer's website https://teamnnuh.co.uk/ (Opens in a new tab)