Job Description
Main Responsibilities:
Account Management & Warrant Execution
* Conduct initial and final checks on accounts to ensure suitability for warrant execution.
* Handle calls supporting scheduling activities.
* Monitor and complete tasks to adhere to regulatory timeframes.
Payment Monitoring
* Monitor and chase payments made to field agents by cash or cheque.
* Ensure payments are allocated within two working days after updating the database.
Court & Legal Support
* Print and distribute local HR and court letters.
* Create electronic court packs for central courts or field agents.
* Support schedulers with court bookings and payments.
Reporting & Communication
* Compile and send Locksmith/third-party 'D3' reports to agents daily and weekly.
* Update agents/third-party agents with locksmith and dog handler details.
* Provide business updates via SMS to Field Debt Solutions, including authorisation SMS.
General Administrative Support
* Work daily warrant application reports.
* Monitor the scheduler mailbox and respond to local court requests.
* Provide ad-hoc support to the wider department when required.
Key Skills & Requirements:
Essential:
* Strong ability to identify patterns and risks to the business.
* Self-motivated with the ability to handle high task volumes without compromising quality.
* Working knowledge of debt and field debt processes.
* Excellent verbal and written communication skills.
* High attention to detail, ensuring accuracy in a fast-paced environment.
* Strong problem-solving skills and a positive approach.
* Proficient in Windows, Word, and Excel, with a willingness to learn new skills.
* Ability to handle confidential customer data with discretion.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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