We are seeking an experienced and visionary Head of Housing Management to provide strategic and operational leadership across housing management services, tenant empowerment, tenancy fraud prevention, and leaseholder services. This is a pivotal role in transforming housing services, ensuring compliance with regulatory standards, legislation, and government guidance, while driving service improvement, customer engagement, and operational excellence.
As the strategic lead for tenant empowerment and engagement, you will place residents at the heart of service delivery, ensuring that services are efficient, customer-focused, and reflective of the diverse needs of the community.
Key Responsibilities
·Provide strategic and operational leadership to ensure high-performing housing management services.
·Drive service transformation, embedding a culture of performance, innovation, and continuous improvement.
·Set and monitor ambitious service performance targets, ensuring value for money and high customer satisfaction.
·Lead on tenant empowerment and engagement, ensuring the customer voice influences service design and delivery.
·Ensure services meet regulatory standards, legal requirements, and best practices in housing management.
·Oversee tenancy fraud prevention, leasehold management, and resident safety compliance.
·Lead on safeguarding the well-being of vulnerable tenants, working closely with Adult Socia...