Job description
Job DescriptionPurpose of the Role
The primary purpose of this role is to design, develop, and launch tailored platforms for new clients.
Key Responsibilities
* Build and configure platforms based on client specifications.
* Process initial data while ensuring compliance with GDPR requirements.
* Project manage the platform development and launch phases.
* Set and manage client expectations regarding project timelines.
* Communicate with clients at various stages and address their queries.
* Collaborate with the Sales team on potential new projects for existing clients.
* Customise employee portal modules and generate relevant reports.
* Deliver basic website designs aligned with client expectations.
* Train clients on how to use the platform effectively.
* Oversee platform updates, particularly for annual renewals.
Required Experience and Personal Qualities
Skills and Attributes:
* Strong communication skills (both written and verbal) and confidence in interacting with all levels of management.
* Ability to build and maintain strong relationships with clients.
* Experience managing multiple projects simultaneously with excellent time management and organizational skills.
* Proficiency in MS Office, particularly a solid knowledge of Excel
* Attention to detail and accuracy in handling data and files.
* A proactive approach to problem-solving and meeting deadlines