Key Responsibilities:
* Lead business analysis activities across complex digital transformation projects including medication management, finance, HR and care plans
* Conduct in-depth analysis of business processes to enable both quick wins in process optimisations and longer-term transformative changes
* Create end to end customer, staff and supplier journeys and support definition of Target Operating Model
* Develop detailed process maps, data flow diagrams, and system integration models
* Create comprehensive business and functional specifications for all solutions
* Collaborate with IT architects to design and implement innovative digital solutions
* Utilize data analytics and visualisation tools to provide actionable insights
* Apply end-to-end systems thinking approach to ensure all process interactions and integrations can be achieved
* Support change management efforts to ensure successful adoption of new technologies and processes
* Create training plans and documentation as required
* Participate in ITT process and procuring solutions through definition of high and low level requirements
* Create as is, to be and gap analysis for agreed processes
* Support and mentor junior BA team members
Required Skills and Qualifications:
* Bachelor's degree in Business, Computer Science, or related field
* 7+ years of experience in business analysis, with a focus on digital transformation projects
* Strong technical skills, including proficiency in:
o Microsoft Office Suite (Excel- advanced, PowerPoint, Visio-advanced)
o Microsoft Dynamics 365
o Power BI
o Miro or similar collaboration tools
* Experience with data mapping, system integrations, and IT architecture analysis
* Expertise in process mapping and modeling, including BPMN
* Knowledge of Lean Six Sigma principles and methodologies
* Excellent stakeholder management and communication skills
* Proven ability to lead and mentor junior team members
Preferred Certifications:
* CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) or CCBA (Certification of Competency in Business Analysis)
* CSPO (Certified Scrum Product Owner)
* Lean Six Sigma certification (Green Belt or higher)
* Scrum Master
Additional Requirements:
* Experience working in agile and hybrid environments
* Familiarity with cloud technologies and digital platforms
* Strong analytical and problem-solving skills
* Ability to work effectively in cross-functional teams
* Excellent written and verbal communication skills
*Rates depend on experience and client requirements