Department: Claims Management
Location: Leeds
Description
This is a fast paced, vibrant department and we are looking for candidates willing to take responsibility for pre-litigation elements of the Motor recovery process. Working efficiently to ensure that the financial recovery for the client is maximised and files which do not settle are prepared for litigation and transferred in a timely manner to achieve individual, team and department targets, KPI's.
What will your day look like:
* Organising, prioritising, and handling own workload in line with standard operating procedures to ensure that critical dates are met and KPI's and SLA's are achieved.
* Correctly identifying quantum, liability and/or Third-Party indemnity issues which warrant further investigation and transferring the file in a timely manner.
* Assessing cases against Abandonment criteria for timely closure.
* Identifying cases for litigation in a timely manner.
* Effective use of the case management system to ensure:
* All MI is accurate and updated in a timely manner, including updating the present position following each file touch.
* Critical dates and SLA's are met.
* All actions/strategies are documented by way of a file note.
* All documents in the history are clearly labelled.
* Delivering quality work, as a minimum meeting audit benchmark standard.
* Contributes to team effort by working collaboratively to ensure that team targets are achieved and by positively contributing to team morale.
* Carry out any reasonable instruction given by their senior manager, in line with business requirements.
Knowledge and Abilities:
* Knowledge of the Road Traffic Act and an awareness of RTA Insurer and Article 75 status.
* Demonstrate experience of and the ability to:
* Work to set deadlines.
* Deal with calls and enquiries from clients and/or the public.
* Organise and prioritise their workload.
* Work as part of a team.
* IT literate: proficient in use of Microsoft Office packages (Excel and Word).
* Good written and verbal communication skills.
* Ability to remain calm under pressure.
Benefits
Career & Purpose
* Davies Innovation Lab.
* Leadership training programme.
* Funding for professional qualifications.
* Thrive at Davies; learning opportunities.
Environmental & Social
* The Davies Foundation.
* Local charity funding.
* Pennies To Heaven.
* Employee Resource Groups.
* Employee volunteering programme.
Financial Health
* Pension, 5% employee and 5% employer contribution.
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub.
* Life assurance: x4.
* Refer a Friend.
* Cycle to Work Scheme.
* Lease car salary sacrifice.
* Davies Incentive Plan.
* Enhanced maternity, paternity and adoption pay.
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus.
* Discounts with 100's of UK retailers.
* EAP; 24/7 confidential helpline.
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years.
* Flexible working; hybrid, work from home or join a collaborative office space.
* Dress for your day.
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage.
* Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan.
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