Midlands Partnership NHS Foundation Trust
An exciting opportunity has arisen for a part-time Team Administrator supporting the South Staffordshire Heart Failure Team. The vacancy is for 22.5 hours weekly worked between Mon-Fri 9-5pm.
We are looking for a highly motivated, enthusiastic, and proactive administrator to support our service in managing Heart Failure planned care appointments for the Burntwood, Lichfield, and Tamworth areas, as well as wider South regional clinics.
The administration role is key in supporting the Heart Failure service clinicians to provide a joined-up patient journey, from admission to discharge. Therefore, we will require you to have demonstrable knowledge of administration procedures, excellent communication, and problem-solving skills to support the effective running of this service.
The team also works closely with other Heart Failure teams across the wider Staffordshire patch, as well as locally with other services and professional groups within South Staffordshire. You will be expected to work flexibly in response to the needs of the service, providing administration cover to other regional HF teams as directed by the Operational lead.
Main Duties of the Job
Main duties of the job will be supporting all administration functions of the Heart Failure service by scheduling appointments on the RIO system, uploading and directing incoming referrals, gathering patient information, ordering equipment, minuting meetings, and managing room bookings.
You will provide a comprehensive full range of duties to the service and will be proactive in coordinating key activities with other members of the administration team to ensure an efficient and confidential service is provided.
In return, you will be part of a supportive administration team that will develop your skills, knowledge, and experience.
About Us
By joining Team MPFT, you will be helping your communities, and in return for this, we will support you by:
* Supporting your career development and progression
* Generous maternity, paternity, and adoption leave
* Options for flexible working
* Up to 27 days of annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
* Extensive Health and Wellbeing support and resources
* If you work in our community teams, we pay for your time travelling between patients
* Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
* Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI, and pension deductions are calculated, mileage paid at business rates
* Salary sacrifice bikes up to £2k
* Free car parking at all trust sites
* Free flu vaccinations every year
* Citizens Advice support linked with a Hardship Fund for one-off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organization, and there is a choice of staff networks that help you meet like-minded people.
Please note, we may be required to close this vacancy early if we receive a high volume of applications.
Job Responsibilities
Main Duties and Responsibilities
To demonstrate the Trust's values in everything you do in the work environment.
To be responsible in the use and expenditure of the Trust's resources that you utilize.
To accurately maintain and keep secure patient health and staff records/systems in line with policy and standard operating procedure, to ensure data quality, confidentiality, and compliance with the current Data Protection Law.
The provision of a comprehensive administrative service to the Long Term Conditions Team to achieve effective and efficient service provision.
To plan and organize appointments, meetings, clinics, diaries, and activities to ensure that standards of service appropriate to the area of work are met.
To produce clinical correspondence e.g. letters and reports from a variety of sources including documents and digital dictation.
Minute taking when necessary.
Obtaining results from diagnostic tests.
Uploading patient records to the clinical system.
Collect and distribute external post and scanning patient correspondence to the clinical system.
Assist in the maintenance of databases for audit purposes. Co-ordinate the extraction, validation, reporting, and data cleansing of data from the organization's various IT data systems.
Maintain and update IT asset lists.
Maintain and update Medical Devices asset list, liaising with EBME technicians to arrange annual servicing and calibration checks of all appropriate devices.
Log and input relevant data on Trust-wide systems as required e.g. Rio, EMIS, F&E, E-Procurement.
Raise requisitions using E-Procurement, sourcing items, receiving and receipting goods.
Prioritize and manage own workload to meet the needs and requirements of the service demands.
Undertake general office duties as required, including filing, photocopying, scanning, and maintaining stock levels.
Work within parameters of established procedures and seek advice when necessary.
Provide cover for other administrative staff within the service as required.
Follow policies relevant to your role.
Be guided by Standard Operating Procedures, good practice, and established precedents.
Indirect exposure to distressing or emotional circumstances.
For further information about the role, please see the attached recruitment pack which includes a detailed job description and person specification.
Person Specification
Qualifications & Training
* NVQ 3 in Business Admin, finance, customer care, or relevant experience
* Possesses a good standard of general education
* Possesses a recognized typing qualification (RSA II typing or equivalent) or can display word processing skills to an equivalent level of competence
* ECDL
* RSA III typing
Experience
* A good understanding of office procedures
* Working as part of a team
* Manage and prioritize own workload
* Dealing with the public
* Previous experience of working within the NHS
* Use of RiO
Skills, Knowledge & Abilities
* Good written and verbal communication skills
* Excellent typing skills and ability to transcribe from audio with precision and speed.
* Work on own initiative and as part of a team
* Proficient in the use of Office Package (i.e. Outlook, Word, PowerPoint, Excel, etc.)
* Willing to travel to other locations as and when required.
* Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Midlands Partnership NHS Foundation Trust
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